Customer Service Office
Resume:
Glenanne Kahler
Houston, TX 77065
*********@***.***
Summary
An accomplished front office administrator with experience in a medical office and industrial facilities. Familiar with all facets of the medical office. Has managerial experience which included traveling nationally to reconcile remote office inventory. Proficient in MS Windows, Word, Excel, PowerPoint, as well as SAP and OccuSource.
Work Experience
Concentra Boulder, CO 7/2008 – 7/2011
Front Office Specialist II
Greeted patients and visitors, made them feel welcome, and directed them to proper office
Obtained authorization to process patients for service needs
Entered patients data into OccuSource software in accordance with company protocols
Explained all required paperwork and forms to patients and ensured proper completion
Answered incoming telephone calls in accordance with company procedures and directed the calls to the proper location
Filed paperwork, medical records, and correspondence according to defined company procedures
Maintained inventory of office supplies and printed forms
COMSYS- Amgen Project Longmont, CO 1/2008 – 5/2008
Service Desk Analyst (Temp)
Utilized exemplary business process knowledge, technical competencies, and customer service skills, to provide information systems and technology telephone support to personnel worldwide center open 24 hours a day, 365 days a year
Resolved incidents including proactively seeking to understand and resolve clients’ issues, involving others as necessary, and following up to assure clients’ experienced timely resolution of their incidents
Maxtor Corporation Longmont, Co 5/2000 – 1/2007
Support 4 Administrative (Lead)
Managed all accounting activity
Maintained and distributed daily un-invoiced report worldwide
Processed 150 invoices daily in the data system
Reconciled inventory daily to determine that orders were collected and ensured sufficient inventory to start the next day
Education
Associates Degree, Colorado Mountain College, Steamboat Springs. CO
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