Customer Service Representative
Resume:
LaTasha Haley
**** ******* **** *******, ** *****
*******@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile • More than 12 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft PowerPoint and CT DataTrac.
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Synopsis of Achievements • Increased customer retention by 19%, from 72% to 91%.
• Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Employment Time Warner Cable, Greensboro, NC 2011
Customer Service Representative
• Providing exceptional service to customers in account activations, billing, problem solving, modification enhancements and when require de-activation.
• Support sales reps in opening new accounts and upgrading existing service. Activate new accounts. Performed, downgrades, disconnections and reconnections of service.
• Quickly and effectively solve customer challenges by telephone but may also provide service via email, chat rooms mail or fax.
• Operates computerized systems to record data, make corrections or complete required follow up. Maintained quality control/satisfaction sales records, constantly seeking new ways to improve customer service.
West Corporation, Hampton, VA
Customer Service Representative 2009-2010
• Assisted clients with understanding their billing inquires
Sold Products and services for ATT
Provided excellent customer service
Provided DSL and internet services
Conducted testing and provided area location response
Information.
Sprint Nextel Corporation, Hampton, VA 2007 - 2008
Customer Service Representative
• Activated, Edit and Reviewed many accounts
• Received many awards for maintaining wonderful customer
service. Performed and handled throughout the day supervisory
tasks. Maintain number one statically for six months throughout
the company.
• Very organized, proficient, worked independently and maintained a great team work ethic
Teletech Corporation, Hampton, VA 2006
Customer Service Representative
• Assisted customers with multi accounts at one time increasing first call resolutions.
• Activated and researched many corporate accounts
• Handled confidential information at all times
• Supervised and maintained many corporate special projects
United States Navy, Norfolk, VA 2001 - 2005
Hazmat Material Tech/Aviation/Inventory Clerk
• Ensured 100 percent, 24 hour availability of supplies and
services to ships and embarked air wing squadrons. Expedited over 750 on-station requisitions.
• Responsible for OSHA and EPA environmental compliance, issues, receipts, storage and inventory specialist of the Hazmat and Solid Waste Dept. Order and supplied over 100,000 parts per year within the military to squadrons and battalions.
Education University of Phoenix, Phoenix, AZ 2004
Associate of Arts: Psychology
References Furnished Upon Request
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