Hidalgo County Resume

John C. Morales

**** ****** ***** **. *** Grove, CA 95624

916-***-**** Home 916-***-**** Cell - Email: **********@*****.***

OBJECTIVE: Seeking a long-term employment professional business career. I will utilize my 25-years of experience with a professional and well-established organization whom offer excellent customer service to their clients.

EXPERIENCE

• Project Management • Sales & Marketing • Production Management

• Customer Service • Software Support • Human Resources

• Financial Services • Quality Control • Bilingual: Spanish / English

7/06 – Current Production Software & Sales Support Analyst - DST Output El Dorado Hills, Ca http://www.dstoutput.com/ (Returning Employee of 10 Years Previous: 1993 - 2002)

Coordinate internal software support for business development of direct mail and electronic bill presentment services. Objective was to develop solutions and data processing and implementation. Projects include coordination with sales, project management and production management for on-time production implementation.

Responsibilities include:

• Quote internal-organizational software development projects accurately according to departmental pricing guidelines.

• Accompany sales staff for successful closure of new business transactions.

• Coordinate, prioritize and schedule fully tested development projects.

• Primary point of contact of all software/hardware trouble shooting issues negatively impacting production.

9/05 – 7/06 Sales & Marketing Manager - AllGood Education Corp. Sonora, Ca (1-Year Project)

For the purpose of business expansion into Sacramento County, I established professional contractual business relationships with various educational entities including: All Sacramento County School Districts, Sacramento City Parks and Recreations departments and the private education sector.

Responsibilities include:

• Increased business sales revenue by 55% within first 6 months of project commencement.

• Development of Operations, Training/Maintenance Guides for Education & Training of Instructors.

• Maintain and recommend enhancements for the data base and the scheduling software system.

• Establish and maintain business, community and political relationships, coordinate various community awareness education seminars.

12/02 – 9/05 CEO Family Sports Grill, LLC (Business Owner - Self Employment) Elk Grove, Ca

Developed a new business from the ground up, including but not limited to: Formation of an LLC; Business Plan; Selling LLC shares totaling $1mm working/development capital; Architectural design and Construction implementation; Sales and marketing; Training and operations; Accounting…

Responsibilities include:

• Marketing, Business Operations, Budgeting, Human Resources, Accounts Payables & Receivables.

• Development of Human Resource & Training Departments.

• Establish and maintain relationships with other small business owners, local politicians, business networking clubs, chambers of commerce members, rotary club members.

John C. Morales

9/93 – 12/02 Software Project Management - DST Output El Dorado Hills, Ca http://www.dstoutput.com/

Successfully translated customer business goals and objectives into technology solutions by software design,

development, and on-time implementation for the direct mail and electronic bill industry.

Documentation includes but was not limited to: Project Scopes, Conceptual Designs, Statements of Work, Project Billing and Accounting. Projects included coordination with Internal departmental management for production implementation.

Responsibilities include:

• Managed multiple large-scale new business software conversion projects simultaneously for direct mail and electronic bill presentment clients.

• Gather all project requirements for accurate project scope identification and quoting.

• Quote projects accurately according to organizational pricing guidelines.

• Plan, organize, coordinate, prioritize and schedule projects following the SDLC process.

• Analyze complex issues related to the project scope or timeline changes.

• Analyze procedures/systems/processes and develop/implement process improvements.

• Communicate effectively with customers/clients; and establish effective working relationships.

• Travel to customer sites as required.

• Managed software development team consisting of Software Engineers, Application Programmers, Quality Assurance Analysts, and Project Analyst.

2/92 –8/93 Advertisement Sales & Marketing - Soaps & Sports Magazine Sacramento Ca

Cold-Call Sales to retail business owners, selling advertisement displayed in a weekly a Soap Opera TV Guide magazine.

Responsibilities include:

• Telemarketing to retail business owners attempting to schedule an immediate appointment.

• Utilize the ‘1-Call Sales’ process during the appointment with the retail business owner.

• Design artwork and coordinate directly with the printing company to assure quality and accuracy.

• Follow through on delivery and distribution of magazine issues.

1/90 –2/92 Sales & Marketing Project Manager - Statement Technologies Sacramento Ca

Coordinate all software and production implementation projects for statement print/mail services. Projects

Included new business software design, development and implementation. Managed production: Printing,

Inserting and Direct Mailing departments. Purchasing Agent of all production print/mail materials.

Responsibilities include:

• Community involvement and volunteerism resulting in new business relationships.

• Requirements gathering for new business conversions and enhancement projects.

• Software development and data manipulation to conform to production printers / inserters.

• Quote projects accurately according to organizational pricing guidelines.

• Plan, organize, coordinate, prioritize and schedule new business implementation projects.

2/88 – 1/90 Data Processing & Printing Supervisor - TRW Sacramento CA

Supervised computer operations, print production. Software development for print production.

Responsibilities include:

• Supervisor of IBM 4331 Main Frame Data Center generating batch-processing files.

• Computer room supervisor of all 26 computer operators and Xerox laser printing employees.

• Software development of input data to produce printable output formats for Xerox production printers.

EDUCATION

• Sales Marketing & Communication: Dale Carnegie, Sacramento CA

• Bullet Proof Management (80 hour management training Course), Sacramento Ca

• Computer Science / Public Relations: Cerritos College, Los Angeles, CA

• Business Marketing Concepts: Cerritos College, Los Angeles, CA

• Computer Programming / Operations: Computer Learning Center, Los Angeles CA

AFFILLIATIONS: • Elk Grove Rotary

• Elk Grove Chamber of Commerce

• Hispanic Chamber of Commerce (Sacramento)

• Elk Grove Business Club

• Elk Grove Charity Ball Committee Board Member (2004 - 2006)

• Elk Grove Western Festival Committee Board Member (2005 - 2006)

• Elk Grove Meals-On-Wheels Senior Citizen Lunch Delivery - Volunteer (2004-2005)

REFERENCES: References Available Upon Request

BILINGUAL: Fluent in Spanish & English

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