Medical Assistant Quality Assurance

Tanika

Jackson

*** ******* *** *******, ** ***** 609-***-**** *******@*****.***

Medical Assistant

CMA with experience in a multiphysician family medical practice and additional healthcare experience as an RPT. Known for dedication to providing premium patient care. Skills include:

Medical Office Management

Medical Billing & Coding

Medical Records Management

Data Entry (40WPM)

Bookkeeping & Filing

Taking Patient Vitals

Blood Draws

Injections

Patient Scheduling

Ancillary Testing

Patient Education

HIPAA & JCAHO Knowledge

Education

Certified Medical Assistant (CMA), 2010-Present

Phlebotomy Tech (PT), 2010-Present

Certified in First Aid & CPR, 2010-Present

High School Diploma, THOMAS JEFFERSON HIGH SCHOOL BROOKLYN, NY,1996

Professional Experience

CALHOUN MEDICAL CENTER TRENTON, NJ

Certified Medical Assistant, 2010-Present

Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assist seven MDs as well as PA and RN team in ensuring optimal patient care and smooth daily functioning of office. Key Results:

Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed

doctors and nursing staff to focus on the health concerns of their patients.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies).

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

I DID MY EXTERN AT CALHOUN MEDICAL CENTER AND SUCCESSFULLY COMPLETED 180 HRS TRENTON, NJ ( UNDER THE SUPERVISION OF HARRIS BUSINESS SCHOOL WHICH IM A GRADUATE)

Phlebotomy Technician, 2010-PRESENT

Collected patient blood samples in a safe, sanitary manner for diagnostic testing as a certified phlebotomist.

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