Customer Service High School

Gelitza Espinoza

***** ********** **. ***********, **, 92316, United States

909-***-****, *************@*****.***

Professional Experience

NAMM California, Rancho Cucamonga, CA, United States

Claims Assistant,

October 2006- August 2008

• Made sure all CPT and ICD-9 Codes were up to date and corresponded correctly with claim

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Provide clerical support to other departments.

• Transmit claims for payment or further investigation.

• Organize and work with detailed office or warehouse records, using computers to enter, access, search and retrieve data.

• Prepare insurance claim forms and related documents and review them for completeness.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

• Review insurance policy to determine coverage.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

• Compute, record, and proofread data and other information, such as records or reports.

• Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.

• File and retrieve corporate documents, records, and reports.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• Complete and mail bills, contracts, policies, invoices, or checks.

• Post or attach information to claim file.

• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.

• Process and prepare documents, such as business or government forms and expense reports.

QC financial,

Rialto, CA, United States

Customer Service Rep,

August 2006- October 2006

• Answer questions and advise customers regarding loans and transactions.

• File and maintain loan records.

• Check value of customer collateral to be held as loan security.

• Verify and examine information and accuracy of loan application and closing documents.

• Contact credit bureaus, employers, and other sources in order to check applicants' credit and personal references.

• Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.

• Worked with western union machine and made transactions thru them

• Accept payment on accounts.

• Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.

• Review customer accounts in order to determine whether payments are made on time and that other loan terms are being followed.

• Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.

• Present loan and repayment schedules to customers.

• Record applications for loan and credit, loan information, and disbursements of funds, using computers.

• Handeled money and made sure drawer was balanced

Big 5,

Fontana, CA, United States

Cashier,

June 2006- September 2006

• Answer customers' questions, and provide information on procedures or policies.

• Issue receipts, refunds, credits, or change due to customers.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Process merchandise returns and exchanges.

• Sell fishing and hunting licenses and other items to customers.

• Stock shelves, and mark prices on shelves and items.

• Issue trading stamps, and redeem coupons.

• Request information or assistance using paging systems.

• Sort, count, and wrap currency and coins.

• Compute and record totals of transactions.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Maintain clean and orderly checkout areas.

• Keep periodic balance sheets of amounts and numbers of transactions.

• Greet customers entering establishments.

• Resolve customer complaints.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Education

Bloomington High School,

Bloomington, CA, United States

Diploma, June 2006

• ROP Medical Terminology.

• Captain of the VolleyBall Team.

• ROP Printing and Graphics

• ROP Business

Additional Skills

• Skilled in Microsoft Office (Word, Outlook, Excel, Power Point)

• I completely believe in teamwork and self proficiency.

• Bilingual (Speak, Read, Write) Spanish

• Quick Learner

• Self Motivator

Contact this candidate