Lead Quality Supervisor
Resume:
GERALD W. KERSEY
405-***-**** - **** Marysol Trail - Cedar Park, Tx 78613 - **********@*****.***
Qualifications for Operations/Quality Management
Quality Lead Auditor / Manager equipped with 10+ years of experience managing operations, quality control, regulatory compliance, and training in multiple industries such as Biotheraputics, Digital Television, and Mechanical Equipment Repair.
Offers proven abilities in defining big-picture vision, quickly analyzing data, leading multi-functional groups, and developing and motivating staff. Additional areas of expertise include:
Multi-Location Management • Auditing • Total Quality Management • Policy/Procedure Development • Process Improvement
Inventory Control • Project Management • Customer Service • Promotions • Presentations
CAREER TRACK
DCOMM----------------------------------------------DEC2011 TO PRESENT
CABLE INSTALLATION TECHNICIAN
INSTALLATION OF CABLE TELEVISION SERVICES TO RESIDENTIAL ACCOUNTS.
TRAINING OF THE USE OF EQUIPMENT AND CUSTOMER SERVICE.
TALECRIS PLASMA RESOURCES/INTERNATIONAL BIO-RESOURCES APR 2007 to June 2011
Lead Quality Assurance Supervisor
Responsible for the quality, operations and training of the Oklahoma City center. Trained and mentored other Quality Supervisors in other centers throughout the region. Audit home center and other centers as required. Performed observations and reviews for line staff throughout center in Oklahoma City and other centers to ensure Standard Operating Procedures are being followed. Corporate Validation Representative for software and equipment upgrades. Directly supervised 22 personnel, including Center Assistant Managers, Training Supervisors and Quality Supervisors. Ensured all procedures and processes complied with the Code of Federal Regulation for cGMP as well as with CLIA and all other governmental regulations, both local and international. Drove on-time delivery of plasma products. Supported remediation efforts in other regions to ensure compliance for pre-approval FDA inspections.
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OKLAHOMA BLOOD INSTITUTE MAY 2006 to Apr 2007
Lead Technician
Performed testing such as Nucleic acid testing for HIV-1, HCV, HBV, WNV utilizing a Chiron Tekan. Trained and managed 8 lab technicians. Ensured all procedures and processes complied with the Code of Federal Regulation for cGMP. Drove on-time delivery of test results. Performed equipment and software validations. Receive and processing of samples for testing. Equipment maintenance. Maintained inventory of testing reagents and controls.
U.S. SATELLITE FEB 2004 to Dec 2005
National Installation Supervisor
Responsible for the supervision of 3 separate offices located in OK, IN, VA to include the direct supervision of 3 area Managers and 27 Installers. Conducted specific audits of installs and equipment to ensure that the work was in accordance with procedure and regulations, and customer service were completely satisfied with work performed. Handled sales, inventory control, and training.
APPLIANCES ETC DEC 1985 to Sep 2000
Repair Manager
Responsible for the management, training, installation, repair, and customer service for Appliance Company. Responsibilities included appliance and part sales & oversight of several employees that included quality check of all work performed to ensure customer satisfaction.
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GERALD W. KERSEY
405-***-**** - Page Two - **********@*****.***
Lapse in employment from 2000 through 2004 to complete college degree.
CREDENTIALS
University of Central Oklahoma: Bachelor of Science in Biology 2003
Software Skills: Windows XP, Microsoft Word/Excel/PowerPoint, Donor Management System
Published Author: Papers published in both Mycology Field Manual & Herpatology Review
References:
David Dabbs
Associate Director
Jaclyn Joyce
Center Manager
Rodney Sandburg DDS
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