DOUG LEEVER l5bnnt@r.postjobfree.com

**** ****** ******, ******** ***** 214-***-****

VICE PRESIDENT – SALES / MARKETING

Startups & Turnarounds / Strategic & Tactical Planning / Business Development / Team Building Customer Relationship Management / P&L / Forecasts / Target Market Strategies / Leadership

Top producing sales manager and regional vice president with proven success in turning around struggling teams and starting up new operations. Drives new organizations with award winning individuals, teams, branches and regions. Thrives in high pressure, intense growth driven, very competitive environments.

Launched National Sales Call Center turning it into #2 out of eight regions in four months at Countrywide.

Recruited to turnaround worst performing team, converting it into #2 team in nation at Countrywide.

Restructured loan processing department, improving quality and increasing loan closures by 100%.

Outperformed company averages as new start-up National Sales Call Center for Countrywide.

Key Skills: Action-oriented, hands on. Trouble shooter and problem solver. Highly competitive, self motivated and personable. Innovative and imaginative. Resourceful, reliable and well respected. Proven project manager and coordinator. Analytical and decisive. Coordinated and focused. Administration and business management.

BA, Business Administration, Principia College.

SELECTED ACCOMPLISHMENTS

Launched National Sales Call Center turning it into #2 out of eight regions in four months at Countrywide. Opened start up center with one manager and several processors and loan officers. Hired and trained staff allowing center to become one of best. Gained #2 spot out of eight National Service Centers. Closed over 533 loans for $67M in October 2005. Grew center from one team and less than 10 employees to 10 teams with over 200 employees by year end.

Recruited to turnaround worst performing team, converting it into #2 team in nation for 2004 at Countrywide. Took control of worst performing sales production team which had closed only 17 loans in previous month. Trained, coached and motivated current staff while making several new hires. Improved profits from $6K to $359K in one year. Became first team in company to hit 100 loans funded, improved 488% and closed #2 team at yearend out of 76 total.

Restructured loan processing department, improving quality and increasing loan closures by 100%. Implemented centralization of loan processing to control loans going through underwriting. Reduced returned loan applications from 80% to 20%. Increased quality and elimination of processing errors related to decentralization of the department resulted in the processing of 300 loans per month versus 150.

Outperformed company averages as new start-up National Sales Call Center for Countrywide. Opened and staffed new National Service Center. Trained over 100 employees for four full production teams. Outperformed national averages for conversions (applications vs. leads received) at 9.3% vs. 7.9%, flow-thru’s (fundings vs. leads received) of 5.4% vs. 5.1% and turn time (time from application to closure at 30% within 24 days and median of 33 days).

CAREER HISTORY

First Guaranty Mortgage, 2009 to Present. Vice President Sales National Call Center.

Hired, supervised and trained sales staff. Executive Management of Call Center, oversaw client relationships, managed lead distribution, pipeline management, implemented new systems, process flows, work flows, and overall production of call center with coordination of other departments including operations, underwriting, secondary and funding.

Countrywide/Bank of America, 2000 to 2008. Production Manager, Regional Vice President and Assistant Vice President.

Started up two call centers and hired up to 225 employees. Supervised up to 10 production teams, sales and operations. Supervised processing staff for 3 years improving production and staffing each year. Took over the worst performing production team and became the best within a matter of months. Opened up call centers, managed all aspects of production, lead management, customer service, compliance, human resource, employee development, P&L responsibility, improved production and results throughout career with Countrywide.

Avco/Associates, 1990 to 2000. Manager, District Manager, Regional Vice President for consumer field branches.

Ran various regions and districts throughout United States, had branches/regions in Arizona, Utah/Nevada/Wyoming, and Oklahoma/Kansas. Supervised up to 13 branches, 60 employees in all aspects of consumer finance- including hiring, training, and motivating of staff. Had P&L responsibility, developed consumer loan, real estate loan, and sales finance products lines, insurance products, collections, solicitations, and compliance while producing improved results in all areas in branches/districts and regions.