Customer Service Data Entry

Prescilla Ross-Young

**** **** ***** **

Marietta, GA 30008

Cell: 404-***-****

******************@*****.***

Experience

Alorica, Kennesaw, GA September 2010 – Present

Certified Customer Care Agent Verizon Wireless

Inbound calls, review accounts, notating customers account, device upgrades

KFC, Marietta, GA November 2002 - November 2011

Shift Supervisor

Customer service, Inventory, cash handling, and running shifts

CTS, Kennesaw, GA March 2007 – October 2007

Data Entry Temp

Access 400 data base entry, sorting mail

CarMax Auto Finance, Kennesaw, GA May 2006 – March 2007

File Room Clerk Temp

Sorting, creating, pulling and replacing files, mail, copying, and faxing

Motors Insurance Corporation, Atlanta, GA November 2000 - July 2002

Claims Assistant Temp

Filing, copying, mail, Fed-Ex, data entry, setting up claims, Word and Excel documents

Marriott Reservations Center, Atlanta, GA June 1999 - April 2001

Certified Regional Reservations Agent

Inbound and outbound calls, customer service, and data entry

Education

Fitzgerald High School, Fitzgerald, GA

High School Diploma, June 2005

Vocational Seal

Earle C. Clements Job Corps Center, Morganfield, KY

Associates - Business Clerical, December 1997

Secretary's Diploma

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