Administrative Assistant

MICHELE E. HERNANDEZ

**** ****** ***** • San Antonio Texas 78245

*************@*****.*** • 210-***-**** hm 210-***-**** cell

SUMMARY OF QUALIFICATIONS

Skillful and dedicated Administrative Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions.

 Demonstrated capacity to provide comprehensive support for various departments including scheduling meetings, coordinating travel, and effectively managing all essential tasks.

 Proven track record of accurately completing research, reporting, information to management, marketing, and business-development efforts within budget requirements.

 Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

 Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

 Proficient in Microsoft Office System, iRenaissance IAF Thin Client, ApplicationXtender, and Microsoft Windows® operating system; type 65 wpm with complete accuracy, multi phone lines, operate office equipment, Hazardous Material’s Training and Testing, Corel Photo House, Positive Phone Skills by D&B, Mistake-Free Grammar & Reading, and Internet Research ability.

PROFESSIONAL EXPERIENCE

MISSION PHARMACAL

Administrative Assistant 07/04-Present

Research and Validate Physicians licenses ( UPIN ID and NPI ID). Provide expedient and efficient medical billing using ICD-9 coding. Data entry: set up and modify established accounts for billing. Verify and audit insurance information for accuracy. Daily- print, audit, modify, and reprint invoices and reports for mailing from Gembase. Credit and audit billed orders. Provide administrative support to Customer Service Management and Staff. Create tables, queries and forms of departments database in MS Access. Create and maintains departments forms in MS Word and Access. Log in daily requisitions in Access. Fax patient assistance approvals and request to physicians. Maintain patients assistance program in Access. Maintain a daily log for special lab requisitions in Access. Maintain customer correspondence by mail and e-mail. Maintain customer correspondence log in Access. Scan and Index test results in Application Extender Imaging System. Assist in receiving and distributing faxes.

REMEDY INTELLIGENT STAFFING

Data Entry Clerk 02/04-07/04

Data entry, answering correspondence by mail and email, faxing, making copies, and as assigned.

ADVANCED IMAGING SERVICES, INC.

Dispatcher 11/02-11/03

Taking medical orders for x-ray and ultrasound technicians; paging out orders. Scanning x-ray film, transcribing reports, calling nursing facilities to give verbal reports or printing/faxing final reports.

Billing Clerk

Verifying insurance, filing HCFA secondaries, data entry in Millbrook, obtaining authorizations, posting payments, and printing and mailing monthly statements.

BAKERENGINEERING AND RISK CONSULTANTS, INC.

Receptionist/Secretarial Backup 06/98-11/02

Front office supervision, manage multiline phone system, process and verify purchase orders, coordinate conference calls, design and maintain client database in MS Access, coordinate travel, process expense reports, establish and maintain file room. Monitor/order supplies and expenses, maintain office equipment maintenance and contracts, prepare and distribute client correspondence, prepare and distribute reports, create and maintain company forms in MS Word, create presentations in MS PowerPoint, and other duties as assigned

Accounting Clerk

Cost sheets: Analyze, copy, sort, and distributing to managers. Bank Reconciliation: Read bank statements, cross check with AP ledger with paid/open. Accounts Receivables Log: Doing deposits bank slips, Keeping AR log updated, and coding check with correct account. Expense Reports: Itemizing/reconciling expense reports with month cost sheet to send with invoices. Project Record Sheet: Updating binder files with current PRS. Project Invoice Summaries: Printing and confirming with cost sheet for invoicing. Cafeteria Plan: Filing all claims and copies of checks. 401k: Filing all forms and updates. General Ledger: Doing data entry during bank reconciliation period for Deltek to match. Billing Journals: Keeping file organized by period. Taxes: Faxing and Filing all incoming correspondences with Online, research, filling out new state forms for tax registrations. Training: Training Receptionist backup with all receptionist duties Project Files: Set up and maintenance of files for BakerRisk Projects.

REMEDY INTELLIGENT STAFFING

Receptionist at Wilfred Baker Engineering 03/98-06/98

Answer Phones, greet clients, faxing, making copies, and as assigned.

NORRELL SERVICES

CSR at Caremark Prescription Services 11/97-02/98

Answer inbound calls concerning customers prescription services, co-pays on insurance, and claims.

HAWKINS PERSONNEL

Industrial Warehouse Worker 08/95-09/97

Mission Pharmaceutical-Packaging, Fiesta Spices-Order Pulling, Harris Farion-Picking and Forming Components, Collin Medical Instruments-Inventory, Assembly, Trouble-Shooting, J.C. Penny Homestore-Stocking, Decorating, Inventory

UNIFIRST UNIFORMS

Machine Operator 06/96-08/96

Supervising a 12-head embroidery machine making name patches for uniforms.

ARMSTRONG MOVING AND STORAGE

Packer/Driver 03/93-09/95

Driving to Residence, Packing Customers Household Goods, Inventorying Furniture Defects

EDUCATION

1995-San Antonio College Of Medical and Dental Assistants, San Antonio, Texas

Coursework: Medical Terminology, Computer Bookkeeping/Accounting, Medical Manager, Transcription

1998-2002-New Horizons Learning Center, San Antonio, Texas

Coursework: Intermediate & Advanced MS Word, Beginning & Intermediate MS PowerPoint, Beginning MS Access

LANGUAGES

Bilingual in English and Spanish

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate