Quality Assurance Technician
Resume:
Clifton A. Chapman
Apt *-g
Bronx NY 10463
*************@*****.***
Objective To acquire a challenging position in an environment that will utilize my excellent communication and computer skills along with my military experience.
Employment
Pci bank refresh project for first niagra bank
5/19/2012-5/30/2012
Install and troubleshoot bank pc’s, mfp printers,check scanners, and receipt printers as well as any network issues
R.F.M. Services Inc. Haskell, NJ
8/2008-10/2011
Field technician for Residential/Commercial-C able/Phone Services.
Installation of residential and business cable and telephone systems while following strict regulations and guidelines.
180 CONNECT INC. MT. VERNON, NY
FIELD SUPERVISOR 6/2006 – 6/2008
Supervising and routing technicians as well as customer relations, quality assurance, damage complaints special requests. Assisting my sub-ordinates with the installation of residential and business cable and telephone systems while following strict regulations and guidelines.
180 CONNECT INC. MT. VERNON, NY
COMMERCIAL/RESIDENTIAL TECHNICIAN 12/2004 – 6/2006
Installation of residential and business cable and telephone systems while following strict regulations and guidelines.
Securitas Security Inc., Bridgeport, ct
Patrol Officer
7/2003 - 9/2004
Access control, Emergency Response, To monitor campus activities.
U.S. Army, Waterbury, CT
Information Assurance Officer (31/U)
7/1999 - 11/2003
Installing, Monitoring and maintaining all communications on base (internet, networking, radio, telephone, satellite), assisting in base operations (security) emergency response.
Skills PROFICIENT IN ALL MICROSOFT APPLICATIONS.
PROFICIENT IN TROUBLESHOOTING COMPUTER NETWORK’S, CABLE AND TELEPHONE ISSUES.
PROVEN RECORD OF RESOLVING / DE-ESCALATING CUSTOMER RELATED ISSUES.
Education T.C.S. NEW YORK NEW YORK
6/2011 – 2/2012
A+ PC TECHNICIAN
NETWORK +
CCNA (CISCO CERTIFIED NETWORK ADMINISTRATOR)
Southern CT State U., New Haven , CT
1/1997 - 6/1999
Some College Coursework Completed
W.J.C.C., Chicopee , Ma
1/1996 - 11/1996
Certification - BOOKKEEPING AND ACCOUNTING
References Available upon request
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