Travel Agent

BARBARA TRETOLA

** ***** ***** ********** ********, PA 18977 Phone: 215-***-**** ********@*****.***

CAREER HIGHLIGHTS

Highly motivated corporate travel and meetings/events professional.

Strong organizational skills with emphasis on detail, ability to multitask, and prioritize.

Possesses high degree of confidentiality, problem solving skills, excellent judgment, decision making ability and negotiating skills.

Dependable, loyal, trustworthy, self-starter, independent worker who also works well as a team player.

High level of experience with several computer programs including Microsoft Word, Excel, Outlook, PowerPoint, Drupal, Sabre, Apollo, and Cliqbook.

Professional Experience

ROBERT WOOD JOHNSON FOUNDATION - PRINCETON, NJ 1989 to 2009

Travel Specialist (2002-2009)

Key Results:

Responsible for driving savings on travel budget-achieved a savings of $60,000 in 2008 and 2009 on airfare.

Handled day-to-day travel functions including on-line reservations processing, reservation fulfillment for domestic and international travel and weekly ARC reporting.

Developed streamlined procedures that decreased labor time and eliminated redundancies.

Monitored travel policy for compliance.

Arranged VIP travel, ensured highest levels of travel-related services were delivered to client.

Collected and analyzed travel data for management; made recommendations for cost savings.

Introduced and implemented usage of travel on-line booking tools.

Trained employees on usage of on-line booking tools.

Created a customized employee travel orientation manual.

Kept intranet travel site updated with travel related information using Drupal software.

Recommended, developed, and maintained relationships with key travel vendors while negotiating for travel related services.

Conducted bi-yearly travel fair for employees.

Helped with in-house and outsourced meetings as needed with planning, research and contracting with selected property.

Developed custom solutions to resolve issues with automated on-line booking tool (e.g., system slowdowns and process bottlenecks).

Manager-Travel and Conference Services (1989-2002)

Key Results:

Same responsibilities as above except for on-line booking and intranet travel site.

Implemented travel policy, corporate credit card utilization, preferred car rental and ground transportation program.

Three direct reports.

Professional Memberships

1989-2010 NJBTA

Held various board positions

Treasurer

Membership chair

Sites committee co-chair

Programs co-chair

1992-2009 NBTA MEMBER

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