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IT Professional

Clarksville, Tennessee, 37042, United States
October 11, 2010

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*** ******** *****

Clarksville, TN 37042

Cell (931) ***-****


OBJECTIVE: A position in a progressive organization where my experience can be fully utilized while offering opportunities for professional growth.

SUMMARY OF QUALIFICATIONS: Over 22 years progressive work experience in administration, supervision, finance, budgeting and 12 years progressive work experience in hardware and software support in the Healthcare industry. Bilingual English and Spanish.

CUSTOMER SERVICE: Provided customer service to approximately 100 individuals daily in person and on the telephone in the areas of debt management, benefits, vacation and earning statements, and processing various documents affecting pay and entitlements. Provided computer help desk customer service in person and on the telephone relating to hardware and software issues.

SUPERVISION: Supervised, assigned and coordinated daily work schedule for technical employees. Prioritized work requirements resulting in annual savings. Counseled employees on job performance, benefits, vocational training programs and professional development.

TRAINING: Conducted large and small group technical training classes for employees, mid and upper level supervisors. Provided proficiency classes in financial, budgeting and computer software areas. The training consisted of hands on and visual aids for one on one and class room type environments.

COMPUTER SKILLS: Experienced in the use/support of software, to include Word, Excel, PowerPoint, Access, Outlook, Windows 95, Windows 98, Windows NT 4.0, Windows 2000 Pro, Windows Me, Windows XP Home and Pro, Win Vista, Windows 7, Windows 2000 Server, Windows 2003 Server, Windows 2008 Server, Virtual PC, VMware, Cisco Security Agent, Cisco VPN Client, Symantec PCAnywhere, McAfee Firewall, Enexity, Soft Remote VPN, SecureCRT, Net Screen VPN, Sonic Firewall VPN, Checkpoint Secure Remote VPN, Wingate VPN, WinVNC, Symantec Ghost, MCAT, Goldmine, Novell NetWare, Novell Client, GroupWise, Lawson Accounting, ADP Payroll, Meditech, Affinity, CPSI,EFAST, and SA Expert Advisor. Have training in networking, hardware/software diagnosing, repairing, replacement and installation with over 12 years experience.

EDUCATION: 120 Credit Hours College Credits towards a Business Degree, U of KY

Certificate of Training OSHA Compliance and Safety Management, Hopkinsville, KY 1998

Certificate of Training Transformation of America, U of KY 1998

Certificates of Computer Training, New Horizons, Nashville, TN 1997

Work Experience May 2002 to August 2010: Customer Support Technical Specialist II, Emdeon (formerly Emdeon Business Services, WebMD, Medifax, EDI), Nashville, TN, Performed training and installation of Server PC/Client Workstation(s) or gateway software to customers facility. Provided telephonic support and troubleshooting analysis to end users of Server PC/Client Workstation(s) or gateway software. Preformed Veriquest Tier 1 and Tier 2/3 support for both software and hardware. Provided Hardware support for customers and coordination with the manufacturer for resolutions to issues. Perform “tasked projects” as assigned.

Work Experience November 2000 to December 2001, Senior Computer Technician, The Computer Shop, Hopkinsville, KY, Ensured timely work flow and balanced register sales daily. Assembled computers ranging from entry level to high end systems, diagnosing, troubleshooting and repair of hardware and software related problems. On-site service calls on single user systems, Novell and NT networks to diagnose computer hardware/software and network related problems. Setup peer to peer and multiple computer networks, printer and Internet sharing. Provided customers with technical support for walk-in as well as telephonic inquiries.

Work Experience as Contractor for Teksystems, Nashville, TN November 1998 to October 2000: Customer Service Computer Technician, Columbia/HCA, Provided customer service support for hardware and software issues. On-site systems testing and troubleshooting of compatibility issues with new software upgrade using TCP/IP configuration interface between lab instruments and computer terminals using Meditech software via WAN.

Computer Technician, Service Experts, Y2K Project, provided hardware/software testing for Y2K issues, upgrading software and flashing BIOS chips for Y2K compliance nationwide for subordinate companies. Conducted 100% asset inventory of all computer related equipment.

Computer Technician, Bridgestone/Firestone, Laptop/Desktop Rollout Project, installed and setup NICs in laptops with Win 95 and WinNT 4.0 OS’s, established connectivity on the LAN or used peer to peer networking to transfer data and software. Configured laptops and desktops, setup software, user data and added user’s account to NT domain.

I.S. Manager, Intergen Energy, Administrator for a LAN consisting of a Novell file server and NT Exchange server with client systems consisting of Win 95 and Win 98 for 30+ users including offices in Latin America. Ensured daily backups were performed and provided troubleshooting and assistance to users on all computer and phone system related issues.

Work Experience September 1997 to October 1998: Manager Information Systems/Accounting Department Supervisor, Plymouth Tube Company. Supervised three personnel in day to day operations of accounting department. Processed accounting data to include month end close out and taxes. Database administrator for company’s business applications on a Novell network with client systems consisting of Win 3.11, Win 95, Win 98 and WinNT 4.0 OS’s for 40+ users. Ensured daily backups were performed and provided troubleshooting and assistance to users on all computer related issues, to include repair of hardware. Over ten years experience in computer systems analysis, design, and implementation. Evaluated, purchased and upgraded computers, hardware and software.

References: Can be supplied upon request.

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