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Customer Service Sales

Houston, TX, 77088
August 08, 2012

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Markas A. Teamer

**** *** ****** **.

Houston, Texas, 77088



My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.


Eisenhower High School; Houston, Texas

Lonestar College- Houston, Texas

Work Experience:

T-Mobile, May 2008-December 2010

Customer Service Representative, Humble, Texas

• Utilize negotiation and problem solving skills in order to ensure customer retention and loyalty

• Deliver one-contact resolution of customer issues.

• Create customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries.

• Provide support for new data products and service initiatives.

• Use automated Knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile's productivity and quality standards.

Champion Windows, February 2011-January 2012

Outside Sales Representative and Loading Dock, Houston, Texas

• Making professional consultative sales presentations and proposals to prospective customers via in-home, face-to-face sales calls

• Identifying positive features and advantages of our line of home improvement products, including return on investment

• Following up with customers as needed, including returning to job site during installation process

• Identifying and acting upon opportunities to cross-sell additional products

• Meeting or exceeding assigned sales quotas on a consistent basis

• Assist load dock supervisor in overseeing dock operations

• Perform pre-shift checks of equipment.

First Choice Staffing, June 2011- Present

Dock Worker, Houston, Texas

• Loading and unloading freight in a timely manner

• Efficiently sorting, handling, loading and unloading palletized and non-palletized freight

• Utilizing mobile hand held devices for tracking shipments

• Lifting freight and other objects of various shapes, sizes and weights

Software Skills: Microsoft Office: Word, Powerpoint, Excel, Outlook, Spreadsheet

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