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Customer Service Representative

Atlanta, Georgia, 30350, United States
January 06, 2012

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Andreia Green

Phone: 803-***-****

**** ****** ******* **

Atlanta GA 30350


* Sled Certified

* CPR Certified

* Excellent Customer Service Skills

* Excellent time management skills, written and verbal communication skills

* Experience with Corrections Policies and Procedures, Juvenile Justice Delinquency, Fingerprinting and Footprint casting


Software: Microsoft Office, Word, Excel, PowerPoint, Adobe, Photoshop, MS Excel 2007, Outlook, Firewall

Hardware: PC’s, Networking/Memory Cards, Printers, Scanners

System: Microsoft Windows (95, 98, 2000)


To secure a challenging position within a professional organization, which will present opportunities to utilize my interpersonal and analytical skills, as well as provide an opportunity for advancement within the organization.


Access 2 Care 7 /11 Present

Inbound Customer Service Representative

* Scheduling Medicaid Non-Emergency Medical Transportation services in South Carolina

* Provide inbound customer assistance, answered inbound calls from customers regarding services

*Assist Customer service members via inbound phone contact, and appropriately document all transactions using excellent written communication and offer /benefits/products available to the customers.

Wackenhut Security, SC 01/2008 - 03/2010

Security Officer

* Aided in safeguarding personnel and premises by observing and reporting safety and security hazards.

* Enforced rules and regulations in regard to client safety and security.

* Logged and maintained records and daily reports of employees and visitors entering and departing the premises.

Teleperformance USA, Columbia, SC 9/03–12/05

Technical Support/ Inbound Customer Service Representative

* Customer service to card members via inbound phone contact, and appropriately document all transactions using excellent written communication and offer additional support options/benefits/products available to the customers.

* Provide inbound customer support, answer technically complex inbound calls from customers regarding their product.

Fairfield County School District, Winnsboro, SC 11/04– 12/05

Substitute Teacher

* Performed responsibilities in absence of personnel, taught daily lesson plans to students.

* Maintained a safe and sanitary environment for student activities.


EhrlicLawGroup, EastPoint GA 08/2007–10/2007


* Reviewed case files and prepared case reports.

* Set appointments for child and home interviews as well as observed, conducted and supervised child and home interviews.

* Observed, conducted and reviewed case work interviews as well as court sessions and completed case reports and reviews.

* Volunteered private detective


Bauder College Atlanta, GA 01/2006 – 10/2007

Associates degree in Criminal Justice-Art A.A Criminal Justice, 2007

REFERENCE References Available on Request

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