driver

Desmond Ali

***** ******** ***

Tampa, Fl *****

Phone: 813-***-****

Email: ************@*****.***

Dear Sir/Madam,

I would like to apply for the sales position with your company. I hope my background would meet your needs. I am confident that I will excel in all of the credentials and more because I am personally responsible for being the top sales agent in each of the companies I have worked for.

Your company is represented as one that would appreciate the special talents and years of experience in sales which I offer. I know my expertise in marketing, entrepreneurial spirit, and professional confident nature will fit with your objectives.

The enclosed resume gives you my credentials. Based on my past performance, I would like to be considered for your marketing and sales team.

I am looking forward to hearing from you soon to explore any mutually beneficial opportunities. If you have any questions please reach me at 813-***-****.

Thank you,

Desmond Ali

DESMOND ALI

11809 Wildfire Way • Tampa, Florida 33635

Cell: 813-***-**** • ************@*****.***

SUMMARY

Extensive experience in customer service industry. Excels in promoting and executing company rules and policies. Great team worker and experienced a single productive unit.

PROFESSIONAL EXPERIENCE

Coventry Health Care August 2011 – January 2012

Broker for Medicare Sales

Create leads from seminars and meetings at doctor’s offices and restaurants. Calling clients from lead lists making home appointments for future sales. Cold calling old clients to create new contacts in order to generate new Medicare sales. Speaking to people about all Medicare health plans in order to generate sales.

Kanes Furniture February 2011 – June 2011

Furniture Sales Associate

Furniture sales, customer service, make sure for timely deliveries, etc.

Universal Health Care August 2010- November 2010

Inbound and Outbound Telesales Agent

Responsible for contacting Medicare eligible members to introduce the Universal Health Care Medicare Advantage plans. Followed all Medicare rules and compliance when introducing the plan to each member. Enrolling new members using online applications, setting home appointments for sales agents, and/or registering them for an information seminar. Finally, sending out fulfillment requests for each member who requests information by mail.

TZ Insurance Solutions November 2009-August 2010

Exclusive Agent for Blue Cross Blue Shield Florida

Creating new sales from leads through inbound calls such as, individual medical plans and medicare supplement plans. Find the client needs and budget in order to provide them a medical plan to their satisfaction. Up-selling life and dental policies. Taking retention calls in order to save a sale by providing alternative options for the client so the client may stay with the company. Offering the client options to keep a policy by increasing deductibles or by offering lower basic option plans.

American Advisory/Care Plus Health Plans

2006-Stepetember

Broker for Medicare Sales

Create leads from seminars and meetings at doctor’s offices and restaurants. Calling clients from lead lists making home appointments for future sales. Cold calling old clients to create new contacts in order to generate new Medicare sales. Speaking to people about all Medicare health plans in order to generate sales.

Universal Health Care July 2005 – July 2006

Medicare sales division

Inbound and outbound calls and creating leads for home appointments to close sales. Seminar presentations and telemarketing leads are worked on daily to close sales.

Banker’s Life and Casualty Company 2005-May

Insurance Sales

Calling and setting appointments from leads provided by Banker’s Life.

Selling to clients medigap supplements, long term and home health care.

Also promoting other products such as life insurance and annuities.

Qualifying product requirements and writing contracts for under writers review.

Humana Inc. Tampa, Florida 2003- 4/27/05

Telesales supervisor

Responsible for a team of 25 agents selling Humana senior products. Keeping track of their sales and productivity making sure they stay within Medicare insurance guidelines. Also responsible for keeping all sales agents updated with new Medicare changes and markets that they can sell. Verifying each agent’s applications for accuracy.

Lead Client Specialist

Responsibilities include providing Medicare supplemental insurance to Medicare recipients via telephone. I assist with questions regarding health coverage as well as set appointments for prospective members. I act as supervisor for the inbound team in the absence of the Supervisor. I train the staff and provide developmental guidance to the team. I have Health Insurance License in all fifty states. I am certified to sale all Humana Senior Products.

Cigna Health Care, Tampa, Florida 2000 – 2003

Customer Service Rep II

Responsible for receiving in-coming calls. Verified medical benefits for members and doctors office. Kept within company guidelines for quality and standard of operations. Satisfied member needs by providing new enrollment information and processed medical claims for members and doctors offices.

• Received additional training in following health insurance guidelines.

• Maintained member confidentiality

• Attended several training sessions including claims processing and identifying several types of insurance plans and how to interpret them for members benefit

Budget Car and Truck Rental, Tampa, Florida 1998 – 2000

Reservations Supervisor

Responsible for a team of 30 rental agents. Trained agents to follow guidelines for quality service and getting accurate information from customers to ensure an easy rental experience. Responsible for incentive bonus hours and work hours reported to the payroll department,

• Achieved excellent job ratings on all company required modules

• Promoted to Supervisor

• Trained for safety council and was part of budget safety commission

Training

• Medical Claims

• Hippa Compliance

• Medical Call Handling

• Budget in-house training

• How to be an Effective Supervisor

• Reservations and Call Handling Skills

Education

Associate of Arts Degree……………………………………………

Courses taken at Kings Borough Community College Brooklyn, NY

American Business Institute, Diploma New York, NY

Awards

Cigna awards: Humana awards:

Gold Excel 700 Sales Club

Customer Recognition Letters Employee of the Month

Employee of the Quarter Outbound sales Awards

Perfect Attendance Inbound Sales Award

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