Manager Quality

John R. Watson

**** ******** ***** • Plainfield, IN 46168

317-***-**** • **********@***.***

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Arranger Adaptability Strategic Relator Responsibility

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PROFESSIONAL PROFILE

Over 6 years of hands-on leadership experience based on foundations of Bachelor's degree in Organizational Leadership and Supervision. Prepared to undertake higher-level responsibilities in Inventory Control and/or Operations Management, workforce development and overall operational excellence.

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PRIME DISTRIBUTION SERVICES NOVEMBER 2010 – PRESENT

Prime offers food vendors an alternative means of distribution to retailers by providing a single point of distribution which incorporates warehousing, cross-docking, packaging and multi-vendor freight consolidation.

Pool Manager Plainfield, IN

•Lead a team consisting of 4 leads and 30 hourly employees in inbound, warehousing and outbound operations within a 1.2 million sq. ft. facility, shipping over 1 billion pounds of product to numerous retailers, distributors and warehouses on an annual basis.

•Responsible for the overall safety, quality and performance of the shift.

•Maintain daily reports that are established to measure daily, weekly and monthly KPI's.

•Promote positive customer relations by ensuring on-time receiving, storage and delivery of orders

•Hold team accountable to 5S, AIB standards and housekeeping expectations to maintain a tour ready facility at all times.

MEDCO HEALTH SOLUTIONS DECEMBER 2008 – NOVEMBER 2010

Medco is a leading pharmacy benefit manager (PBM), with the nation's largest mail order pharmacy operations. Through advanced pharmacy, Medco improves the health and lowers the total cost of care for clients and their members.

Inventory Control Supervisor Whitestown, IN

•Led a team of Inventory Control Associates and Coordinators ensuring quality receiving, storage, movement and replenishment of dispensing areas while maintaining accurate drug and non-drug inventory levels for both warehouse and overall site

•Responsible for all personnel actions including Targeted Selection, training, positive reinforcement, coaching and discipline

•Ensured that employees met productivity, safety and quality objectives by managing employee engagement and morale through identifying consequences that ensured ongoing desired behaviors

•Created and revised departmental SOP's to ensure Federal and Corporate compliance.

BEST BUY DISTRIBUTION JUNE 2008 – DECEMBER 2008

Best Buy is the leading technology retailer with over 1000 stores in the US and Canada that sells consumer electronics, home office equipment, entertainment software, computers, and music.

Distribution Supervisor Franklin, IN

•Led a team of 40+ employees in four departments; Ecommerce, Genre Sort, Musical Instruments and Batch Picking within a 700k sq. ft facility to support weekly outbound goals of 120k-150k totes

•Accountable for the accuracy and integrity of the inventory

•Responsible for the picking, packing, processing and shipping of all on-line orders

•Responsible for the analysis and improvement of productivity and quality standards

TARGET DISTRIBUTION JUNE 2005 – JUNE 2008

Target is an upscale discounter that provides high-quality, on-trend merchandise at attractive prices in clean, spacious and guest-friendly stores.

Group Leader Indianapolis, IN

•Identified and coordinated daily activities for 30+ team members in a 1.5 million sq. ft. facility to support weekly outbound goals of 500k -900k cartons

•Evaluated current work methods and identified ways to eliminate inefficiencies

•Balanced total building based on staffing needs, level of service and current trends

•Communicated operational policies and procedures on issues that impacted my team

•Guided team members in daily operations to ensure a high degree of safety, service and quality

•Trained new executives and team members on their roles and responsibilities

•Provided constructive and action oriented feedback to team and peers

ACCOMPLISHMENTS

•Implemented improved damage process which yielded $40k savings within first year

•Designed layout, determined workflow/production rate and created SOP's for newly acquired business at Best Buy Distribution

•Supervised the start up of new fully automated pharmacy including vendor coordination, systems validation, training and documentation

•Played major role in testing, identifying defects and qualifying Warehouse Management System on new Windows based platform

•Developed the capacity to listen, understand, be flexible and open minded

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INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS, IN

• BACHELOR OF SCIENCE, ORGANIZATIONAL LEADERSHIP & SUPERVISION

• MINOR, ELECTRICAL ENGINEERING TECHNOLOGY

• CERTIFICATE, HUMAN RESOURCE MANAGEMENT

• COMPLETED: DECEMBER 2005

AUBREY DANIELS INTERNATIONAL

• BRINGING OUT THE BEST IN PEOPLE

• OOPS! 13 MANAGEMENT PRACTICES THAT WASTE TIME AND MONEY

PROCESS IMPROVEMENT METHODOLOGIES

• SIX SIGMA (GREEN BELT)

• LEAN (KAIZEN)

• 5S

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Microsoft Office Suite (Word, Excel, Access, PowerPoint)

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