Customer Service Supervisor
Resume:
Saundra Moore
Stone Mountain, Georgia 30083
*************@***.***
SUMMARY
Dedicated and hard working “High Potential Development Supervisor” with vast experience managing multiple locations. Demonstrate excellent problem solving and decision making skills. Excellent communication skills combined with a strong work ethic. Takes initiative to complete task and meet deadlines. Talented trainer with experience hiring, terminations, promotions and on boarding process . Proficient completing payroll, scheduling and accounts payable. Team leader and coach with a positive attitude motivated by the success of others. Ability to learn new skills quickly and adapts rapidly to changing environments to advance the goals of a corporation.
EXPERIENCE
RACETRAC PETROLEUM, Atlanta, Georgia
Development Supervisor, 2000 – 2011
I supervised training programs for 11 stores within an area, and coordinated schedule and site training for new and internal managers that was conducive for development and future company growth. Developed and supported revisions of training procedure manuals, guidelines and course material. Reviewed performance evaluations and assessed appropriateness for the company. Utilized formal quarterly performance review process to define performance expectations, provide feedback, and establish competency development action plans. Maintained accurate performance development records of employees. Planned and facilitated orientation, safety training and skilled courses. Managed store budgets by tracking expenditures, audits and loss prevention. Reviewed P&L’s and forecasted future earnings. Completed financial reports each quarter and presented to regional team. Directed the area for operations supervisor, during his absence, conducted weekly managers meetings. Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers. Escalated employee / customer issues to Risk Management .
Improved area’s promotable candidates to 12%, 3 % higher than the regional average.
Decreased voluntary turnover to 27%, below regional average of 45%.
Successful track record for promoting entry level candidates to store management level.
Positions Held
Initial Trainer – 2 years
Special Projects Implementations Team – 2 years
Store Manager – 2 years
Operations Supervisor – 1 year
Development Supervisor – 4 years
EDUCATION
LINCOLN MEMORIAL UNIVERSITY majored in business management.
WALTERS STATE COMMUNITY COLLEGE majored in business management.
RUTLEDGE HIGH SCHOOL, Diploma Awarded.
ADDITIONAL SKILLS
Computer - MS Word, Excel, Power Point, Spread sheets and Outlook.
Software experience includes Radiant, Ruby, Sapphire, Time Clock, HRIS, Kronos .
CERTIFICATIONS AND AWARDS
Serve Safe certified, Alcohol permits.
Full Athletic Scholarships - Walters State Community College, Lincoln Memorial University.
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