Administrative Assistant Office

MONICA T. LANTRY

*** **** ******

STATEN ISLAND, NY 10306

917-***-**** • ************@*****.***

EXPERIENCE

IKON Office Solutions

Senior Receptionist & Switchboard/Administrative Support

ACE USA Group - (New York, NY) February 2012 - Present

UnitedHealth Group - (New York, NY) December 2009 - February 2012

• Manage high volume of guests and visiting employees.

• Coordinate maintenance issues, air flights, and car reservations for 150 plus employees and their guests.

• Answer and route a high volume of phone calls worldwide.

• Manage all conference rooms through Microsoft Outlook.

• Maintain reception space, keeping area clean and tidy at all times.

• Manage visitor calendar and visitor access using Workspeed.

• Accept and process all subpoenas, scanning and emailing to legal department at corporate headquarters.

• Promote as UPS Campus Ship Regional Administrator for three states: NY, NJ and PA.

• Receive numerous accreditations from guests and employees.

Northwestern Mutual Insurance Company - (New York, NY) March 2008 - February 2009

Office Assistant

• Processed insurance policies for the 35 Financial Representatives in the F.R.A.P. Program.

• Contacted clients and updated Financial Representatives of client status updates.

• Typed policy letters for insurance policies.

• Coordinated with medical offices on a daily basis, updating client appointment calendar.

• Routed medical office calls and arranged meetings to facilitate organizational use of medical software.

CRA International - (New York, NY) October 2007 - February 2008

Receptionist (Office Services) / Executive Assistant to Office Manager

• Managed telephone queries and phone conferences for an office of 60 employees, including 9 Vice Presidents.

• Coordinated dispersal of mail, packages, and incoming fax documents, greeting and assisting office clients and visitors.

• Handled travel arrangements for clients.

• Processed company expenses.

• Managed office supply replenishment.

• Specific computer programs used on a daily basis: Microsoft Outlook, Meeting Room Manger, Kastle Security System.

Morris Duffy Alonso & Faley - (New York, NY) April 2004 - October 2007

Administrative Assistant / Legal Secretary

• Managed high volume of telephone queries for an office of 45 attorneys and 30 secretaries.

• Coordinated phone conference setup, dispersal of mail, packages, and incoming fax documents.

• Greeted and assisted clients and visitors to the office.

• Received new legal files, communicating acknowledgement to firm attorneys.

• Typed monthly case list and status reports for Senior Management.

• Executed data entry into Firms’ Time Management System.

• Coordinated travel arrangements, purchasing tickets and making reservations for Senior Management.

EDUCATION

Drake Business School - Executive Office Specialist Program (Staten island, NY) January 2003-April 2004

St. John Villa Academy High School (Staten Island, NY) - September 1998-June 2002

COMMUNITY INVOLVEMENT

Lector, St. Christopher’s Parish - (Staten Island, NY) - March 2011-Present

SKILLS

Microsoft Office (Word, PowerPoint, Excel, Outlook); Internet Research; Machine Transcription; Legal Keyboarding; Legal Terminology and Procedures; Medical Terminology and Procedures; Insurance Procedures; Keyboarding 65wpm, Workspeed, UPS CampusShip

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