Manager Management

Shetika Nicole Watkins

**** ******** ***** *********, ** 37207 615-***-**** *******.*******@*****.***

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Accomplished, goal oriented, and results driven leader interested in working in the Social Services field.

QUALIFICATION HIGHLIGHTS

• More than 11 years of experience as strategic planner and counseling experience.

• Great skills in utilizing organizational management training to facilitate daily duties.

• Strong written/verbal communication skills.

• Capable of training and education staff in client need resolution.

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PROFESSIONAL EXPERIENCE

Meharry Medical College 2005-2011

Case Manager II Nashville, TN

• Assist in management and counsel to clients that reside in 92 bed alcohol and drug facility.

• Demonstrate understanding of the range of treatment and interventions needed for chemically dependent individuals.

• Organize and facilitate group and individual counseling sessions.

• Conduct substance evaluations to perspective clients and place clients according to level of care and treatment.

• Transport patients to off-site events, meetings, and healthcare facilities.

• Act as a liaison with insurance carriers and referral sources.

TN Dept. of Children Services 2000-2005

Case Manager II Nashville, TN

• Perform case management responsibilities in accordance with state and federal laws.

• Engage and assess families from a strength based perspective.

• Attend court hearings; prepare and file all court documents within required time frames.

• Continually assess risk of abuse neglect and threatened harm by gathering appropriate information.

• Develop and implement a plan that meets the needs of the children and the family.

• Assist individuals and families in crisis in a way that promotes positive change, growth, development, and safety for all family members.

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EDUCATION

Tennessee State University

Major: B.S. Psychology Minor: Sociology

Graduation: May 2000

Belmont University

Master Program: M.ED./Organizational Management & Leadership

Graduation: Dec 2009

Capella University

Major: DHA Health Care Administration Minor: General Health Administration

Graduation: 2013

HONORS & AWARDS

2004 Tennessee Voices for Children Partnership Award (Outstanding Performance in Non-Profit)

COMPUTER SKILLS

Knowledgeable of MS Office Suite

References

Can be provided upon request

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