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Customer Service Quality Assurance

Chicago, Illinois, 60622, United States
March 02, 2011

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Tammy Revels

**** *. ******** *******, **, *****

Cell: 773-***-****


Medical Records Coordinator


Medical records coordinator support professional offering versatile office management skills and proficiency in Microsoft Office and Microsoft Excel programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Strong intradepartmental skills working with Nursing, Admissions, Marketing and Accounting. Able to multi task and meet tight deadlines without compromising quality.


Truman College Chicago 2010- Present

Northwestern Institute of Health and Technology: Chicago, IL 2008

• Certified Nursing Assistant

Malcolm X College: Chicago, IL 2007

• General Education Development

American Heart Association Chicago, IL 2007

• CPR AND AED Certified

Key Skills

Office Skills: Office Coordinator

Records Management

Telephone Etiquettes


HIPPA Customer Service

Filing Typing 60 WPM

Data Entry

Multi taker

Computer Skills: MS Word

MS Excel

MS Outlook 2007


Medical Records Coordinator Chicago, IL 2008- Present

Handled multifaceted clerical tasks (e.g., data entry, filing, records management). Maintained patient and retrieve files, file charts, file all patient data upon receipt of information, initiate records for new patients. Coordinate patient transportation/appointments. Quickly became a trusted associate known for “can-do” attitude, flexibility and high-quality work.


Established strong relationships to gain support and effectively achieve results.

Help coordinate dozens of appointments/transportation (average 70-80 per month).

Schedule appointments, coordinates transportation calendar for four facilities, manages heavy travel schedule for team.

Supervises 2 Drivers

Provides timely, courteous and knowledgeable response to information requests.

Developed system for timely completion of Medicare certifications to meet Medicare Eligibility Requirements

Developed system for timely completion of required physicians visits to meet IL State administrative and Federal Requirements

Coordinates Quality Assurance Meetings monthly

Perform various clerical duties including responding/creating emails, photocopying, mailing and faxing documents.

Monitors all hospitalizations

Monitors and updates all required Physician credential’s

Developed system for timely completion of history and physicals to meet IL State and Administrative Codes and Federal Requirements

Earned excellent remarks on performance reviews, with citations for excellence in areas

Including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Reports Directly to Director of Nursing and Vice President of Facility.

Experience in Admissions Department (including Financial and Medical Approval)

Experience of the Common Working File (Medicare acceptance)

Experience with Precertification and Recertification through Insurance Companies

Experience in Acute Rehab Centers/ Skilled Nursing Facilities

Experience in Tours of Facilities

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