Hard working Leader
Resume:
Erika Howard-Tatum
College Park, GA 30349
Phone: 314-***-****
Email: **************@*****.***
OBJECTIVE:
Seeking a management position where my leadership skills will be exercised to contribute in the long-term success of the company.
EDUCATION: University of Phoenix, St. Louis, MO
Doctor of Management in Organizational Leadership
Degree Expected to December 2013
University of Missouri- St. Louis & Lindenwood University, St. Louis, MO
Teacher Certification in Business Education
Certification Earned May 2011
University of Phoenix, Nashville, TN
Master of Business Administration
Degree Earned September 2007
Tennessee State University, Nashville, TN
Bachelor of Science in Business Information Systems
Degree Earned December 2005
EXPERIENCE:
August 2009 Career and Technical Education Instructor/Coach, St. Louis Public Schools
to August 2011 (St. Louis, Missouri)
Follows professional practices consistent with school and system policies in working with students, students’ records, parents, and colleagues
Implement, maintain and expand youth development
Support and mentor students throughout each academic program
Create a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students
Strive to implement by instruction and action the school and district’s philosophy of education and instructional goals
Record and maintain accurate progress notes, records, and other documentation required for evaluation of program outcomes and measures
Communicate expectations, criteria of assessment, student strengths/weaknesses to parents and students
Develop lesson of differentiated instruction to promote learning on all levels
Instruct students with athletic capabilities in different events
October 2007 Liability Claims Adjuster, Allstate
to August 2009 (Nashville, Tennessee)
Responsible for problem solving and making effective decisions
Proactively and independently research and report liability analysis
Correspond with customers over the phone and document claim activity
Develop and maintain business relationships
Provide claim resolutions while maintaining customer satisfaction
Demonstrate negotiation skills with an ability to persuade
December 2006 Program Specialist/Case Manager, Policy Studies Inc.
to October 2007 (Nashville, Tennessee)
Monitor and collect payments from persons under voluntary agreements or court orders
Manage caseload to ensure quality service while meeting productivity
Draft and enforce petitions, motions, and contempt orders for legal actions
Demonstrate initiative, organization, attention to detail, good judgment and problem solving per each case
Interview clients daily while assisting with concerns and payment options
Ability to work as a team member and always professional to both customers and staff
April 2005 Assistant Store Manager, Walgreens
to December 2006 (Nashville, Tennessee)
Communicate with staff to ensure quality customer service, productivity, and profitability
Ensure schedules are created and responsibilities are assigned accordingly
Supervise, train, and appraise employees
Create, manage, and assess training techniques for new hires
Coordinate work activities to prepare for store projects and floor models
Manage store facilities and assess the store condition
Mentor employees with company issues as needed
Process and log pay-outs, voids, cash pick-ups, and checkouts
ACHIEVEMENTS: Member of Missouri Association for Career and Technical Education
Member of Phi Beta Lambda Business Fraternity, Incorporated
Missouri Certified Business Education Instructor (9-12)
Member of AITP (Association of Information Technology Professionals)
Recipient of TSU College of Business Academic Excellence Award
TECHNICAL SKILLS: Proficient in Microsoft Office Suite
Familiar with COBOL, PC Networking, Visual Studio.Net, and JavaScript
Experience with AS400 system
Type approximately 65 WPM
10 Key 35 WPM
REFERENCE PROVIDED UPON REQUEST
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