Guest Service

**** *. ******

• Chicago IL, *****

773-***-**** Cell • 773-***-**** Home

Monica Y. Norwood

OBJECTIVE

To obtain a career with a dynamic organization where I can grow professional, have opportunities for advancement and make an immediate contribution as a valuable member of the team

WORK OF EXPERIENCE

09/08-11/08 The Drake Hotel Chicago, IL

Front Office Agent

• Providing guests fast, friendly and efficient service while managing guests on telephone as well as in front of me.

• Handling incoming payments in the forms of cash, credit cards, or checks from guests

• Answering and routing incoming calls to guest rooms or proper department

• Checking availability of room types and dates and creating guest reservations

• Assisting guests with additional needs, such as driving directions, dining referrals, and other local attractions

• Coordinating housekeeping requests, such as arranging early cleanings, or arranging late check outs

• Providing guests with requested items such as towels, blankets, and other room needs

05/07-Present Hyatt Lisle, IL

Front Office Agent/ Night Auditor

• Providing guests fast, friendly and efficient service while managing guests on telephone as well as in front of me.

• Handling incoming payments in the forms of cash, credit cards, or checks from guests

• Answering and routing incoming calls to guest rooms or proper department

• Checking availability of room types and dates and creating guest reservations

• Assisting guests with additional needs, such as driving directions, dining referrals, and other local attractions

• Coordinating housekeeping requests, such as arranging early cleanings, or arranging late check outs

• Providing guests with requested items such as towels, blankets, and other room needs

• Balancing drawer at the end of each shift

06/03-08/07 Chicago Park District Chicago, IL

Recreation Leader (seasonal last 5 summers)

• Supervised 35 campers ranging in the age from 5-12 year old

• Monitored and recorded daily attendance

• Assisted with organizing swimming, games and field trips

• Kept parents updated on their child’s behavior

10/05-05/07 Ann Taylor Loft Chicago, IL

Client Specialist (Sales Associate)

• Assisted clients with all store products and general promotions in the store

• Had a daily sales goal of 300.00 an hour.

• Handled all cash register responsibilities ( cash, credit, and checks )

• Stock, priced, and reorganized merchandise

• Help train new associate

08/04-06/05 Independent Child Care Provider Chicago, IL

Child Care Provider

• Provided for children’s safety and well being

• Provided general child care for children two months to two year old

• Changed diapers and prepared nutritious meals on a daily schedule

EDUCATION

08/01-06/04 South Shore High School Chicago, IL

High School diploma, Small School of the Arts

• Attained a 2.8/4.0 G.P.A

• Received awards for the honor roll

SUMMARY OF SKILLS

• Microsoft Application: Word

• Hotel System : PMS & OnQ

• Cash Handling

• Typing 30wpm with 95% accuracy

• Perform basic computer problem solving and troubling shooting techniques

• Possess excellent communication skills, dependable, trustworthy, and a hard worker

• Basic computer programming skills

• Professional Attitude

REFERENCES

References Available Upon Request

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