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Crystal Reports

Location:
Jacksonville, Florida, 32225, United States
Posted:
May 25, 2010

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BOBBY L. HART JR * Jacksonville, FL *****

Home: 904-***-**** * Cell: 904-***-**** * Email: *******@*******.***

SUMMARY OF PROFFESIONAL QUALIFICATIONS:

* Thirteen plus years of combined experiences in Customer Service, Training and Development, Business Analyst, Information Technology projects implementation, and Quality Assurance

* Proficient in leading virtual teams and working with geographically dispersed team members

* In-depth knowledge and understanding of Project Management principles and processes in the System Development Life Cycle (SDLC)

* Exceptional problem resolution, leadership, critical thinking, research, and analyzing skills

* Proven ability to plan, organize, meet deadlines, and handle multiple tasks

* Manage / implement various business projects with solution design and development to include designing, maintaining and producing reports

SOFTWARE & OPERATIONAL SYSTEM KNOWLEDGE:

Microsoft Office 2007

SAP

Structured Query Language (SQL)

Microsoft SSIS

Microsoft SSAS

Microsoft SSRS

WebIntelligence

MS Project 2003

MS SQL Server Management Studio

MS SharePoint

Adobe Acrobat Professional

Oracle SQL Developer

Crystal Report XI/2008

TOAD

SAP BusinessObjects Administration

EDUCATION:

Webster University

MBA: Master of Business Administration

July 2002

Webster University

MA: Computer Resources & Information July 2002

Southern Illinois University

BS: Electronic Management May 1996

TECHNICAL TRAINING:

Microsoft Business Intelligence Developer

* Course 6231A: Maintaining a Microsoft SQL Server 2008 Database

* Course 6234A: Implementing and Maintaining Microsoft SQL Server 2008 Analysis Services (SSAS)

* Course 6235A: Implementing and Maintaining Microsoft SQL Server 2008 Integration Services (SSIS)

* Course 6236A: Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services (SSRS)

SAP BusinessObjects Business Intelligence Developer

* Crystal Reports Developer

* BusinessObjects WebIntelligence Developer

* SAP BusinessObjects Enterprise XI 3.0/3.1: Administration and Security

PROFESSIONAL EXPERIENCE:

The Energy Authority, Jacksonville, FL 2009- 2010

Report Developer - Consultant

* Utilize MS SQL Server Management Studio to generate SQL queries, Views, and Stored Procedures

* Develop / validate Oracle SQL queries by employing TOAD

* Develop reports / test reports in Crystal Reports 2008, with Oracle and SQL Server 2008 databases

* Generate reports that audit the financial deals relating to the trade / balance of Energy (Electric, Natural Gas, etc.) in compliance with the North American Reliability Electric Corporation (NERC) standards

* Utilize Central Management Console to manage user accounts, rights list, and report scheduling

* Resolve database connectivity, network, and security issues relating to SAP Business Objects Enterprise, Crystal Reports, and SQL performance

* Performed Extract, Transform, and Load (ETL) solutions by employing SSIS via SSMS and Business Intelligence Development Studio (BIDS)

CONVERGYS, Jacksonville, FL 2006- 2009

Mgr, Business Implementation / Reporting Analsyt / Report Developer

* Provided project workload balancing, prioritization, and resource scheduling to coordinate cross-functional BU/ LOB subject matter experts and Finance Business Analysts; to meet client requirements

* Performed Data Analytics, Root / Cause Analysis on data using Crystal Report, Excel, and MiniTab

* Reviewed contractual Service Level Agreements and perform Gap Analysis on metrics / processes to ensure compliance relating to assuring the accuracy / data integrity of each report impacting financial credit / penalties

* Managed Application/Report Requirements Lifecycle from idea tracking through validation

* Worked collaboratively with the solution design team and CVG LOB partners to identify technical and / or functional Report Requirements to address client business needs

* Collaborated with I.T. to translate complex concepts between business and technical groups, i.e. credited for creating automated crystal reporting of metrics with data source of SAP, resulting in saving $80,000 / year

* Established methods / processes to benchmark / standardize business information analysis / workflow processes

* Provided fiscal management of projects within the capital / expense budgetary limits while analyzing and resolving client concerns

* Created ad hoc reports as requested and conduct ad hoc research using Crystal Report XI

* Developed reports / test reports in Crystal Reports and enter / track test defects by employing Mercury TestDirector

* Designed / developed reports from a number of different data sources with a number of formats including PDF, spreadsheet, or graphic using Crystal Report XI

* Designed, developed, analyzed reports from the Business Objects Universe via WebIntelligence

* Developed Statement of Work, Project Plan to standardize budget / tasks / timeline for delivery of services to clients

* Managed contracting and/or work order process to reflect estimate / actual cost of reporting services

DUVAL COUNTY SCHOOL BOARD, Jacksonville, FL 2004 -- 2006

Business Analyst / QA Tester / I.T. Trainer

* Served as Project Lead on implementation of budget, financial applications, and databases

* Maintained project books, planned projects via Microsoft Project

* Conducted weekly Earned Value Analysis to assess project plan statistical performance

* Performed in-service project training, prepared task outlines, defined / prioritize project activities

* Maintained and generated reports on Change Control / Requests documentation

* Create SQL queries to produce testing data and/or perform data mining for Data Analytics

* Interpreted users’ needs / tasks to produce Requirements documentation for application development and forwarded findings to Developers for coding design

* Wrote software test cases to conduct verification, validation, and audit tests

* Trained and consulted on system usage including software applications

* Resolved trouble calls on the computer helpdesk

* Produce user standard operating procedures, scheduled and ad hoc reports

* Create training material to include hand-outs, quick reference guide, and presentations

* Construct requirements, create / maintain tests, and monitor defects using Mercury TestDirector

* Modified test script in Mercury QuickTest Professional by applying Visual Basic Scripting

* Managed equipment and configuration of the Quality Assurance lab

* Ensured I.T. environments are available and properly configured for project / testing needs

* Assisted in the development of cost / benefit analysis of Payback Analysis, ROI, and NPV

* Created ODBC between MS Access on user computer and tables located on SQL server

* Created / maintain over 400 user accounts / system level privileges

* Coordinated with vendors, the implementation of 130,000 student photos into the public school database

FLORIDA STATE COLLEGE AT JACKSONVILLE, FL (FSCJ) 2002 – 2009

Adjunct College Professor / Instructional Designer (Computer Information System)

* Produced / evaluated course contents and instructional materials for virtual and regular classes

* Conducted computer science classroom and online instructions in accordance with accreditations standards

* Managed over 50 records for student tracking and performance assessment

* Directed and assisted 50 plus students through laboratory, field, and other experimental learning activities

* Integral member of Career Academy Faculty Innovation Network (CAFIN) which goal is to improve the preparation of Duval County Public School (DCPS) students for training and / or careers by aligning the secondary and post-secondary curricula with employer requirements

* Implemented a systematic process for collaboration and collegiality among FSCJ, DCPS faculty and business leaders who serve students entering career academies at local high schools

EMPLOYER’S MUTUAL INC., Jacksonville, FL 2002 -- 2003

Manager-Customer Service (Healthcare Administration)

* Established objectives, performance metrics, and documented team and individual performances as liaison between business users and technology

* Developed policies and procedures to standardize workflow processes

* Ensured accurate compilation, timely release of payroll and proper reporting

* Managed Average Speed of Answer, handle time, service level, and abandon objectives

* Used quantitative and analytic abilities to integrate and analyze call volume statistical data

* Ensured compliance to contractual and Department of Labor Claims Appeals processing

* Analyzed and summarized data from database warehouse, to produce reports

* Worked with business units to create / define reporting ideas, manage project schedules

* Interviewed prospective employment candidates, process evaluations and organize career paths

ACCUSTAFF TEMPORARY SERVICES, Jacksonville, FL 1993 - 1996

Customer Service Specialist, Team-lead

* Surpassed sale quotas in AT&T long distance services through effective telemarketing techniques

* Investigated and resolved customer problems using effective follow-up skills

* Maintained statistical data used to measure call volume and sales

* Performed call monitoring as a means to quality assurance

* Managed and coached 22 staff members in telemarketing techniques

UNITED STATES NAVY, Jacksonville, FL 1978 -- 2002

Project Mgr / Technology / Quality Assurance / Instructional Management

* Researched projects, resolve problems, procure deliverables and negotiate vendor compliance

* Analyzed request, produced reports, respond to inquiries, compile and input data into database

* Provided on-going managerial input to enhance workflow through policy setting and planning

* Maintained project binder and coordinate all input and updates throughout project life cycle

* Accepted and/or rejected the work products and methodology of subordinates

* Intervened as needed and determines effective and efficient problem resolution techniques

* Performed testing, adjusting, repairing, and computer operational tasks on electronic equipment

* Corrected Information Technology equipment malfunctions resulting in a cost savings of over $300,000

* Conducted classroom and seminar instructions on electronics, drug and alcohol prevention

* Exercised technical writing skills to develop and improve course curriculums



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