Customer Service Manager
Resume:
Amanda Toner
Mesa, AZ *****
Objective: To secure a responsible and challenging full-time position that will allow me to use my multitasking front office skills.
Professional Background:
• Results-driven Customer Services Representative with proven ability to establish rapport with clients.
• Highly enthusiastic customer service representative with 3 years client interface experience.
• Dedicated office representative with motivation to maintain customer satisfaction and contribute to company success.
• Personable and responsible Cashier with 3 years of experience working in fast-paced environments. Solid team player with great positive attitude.
• Motivated office representative with over 3 years experience in a fast-paced environment.
• Reliable and dependable to open and close office with no other assistance including all duties assigned.
• Deadline-driven to all assignments due.
• Work well with team and co-workers at all times.
• Good at written and verbal communcations.
Professional Highlights:
• Conflict resolution/problem solver.
• Strong organizational skills.
• Great developed listening skills.
• Excellent communication skills.
• Creative.
• MS Windows proficient.
• Fast learner with a wide range of practical skills.
• Energetic and enthusiastic developer of good relations with clients.
• Courteous demeanor.
• Proficient with handling large sums of money.
• Energetic work attitude.
• Outstanding attendance.
• Experience with logging cash movement.
• Telephone inquiries/handling numerous phone lines.
• Daily invoicing.
• Credit card processing.
• Multi-line phone usage.
• Multi-task management.
• 86+ WPM.
• Fast paced worker.
• Kept tidiness to office and company.
• Well organized.
• Filing numerous sales orders/bank slips in correct and a neat manner.
Experience:
Front office clerical
September 17th, 2008 – September 9th, 2011
The Room Store
Mesa, AZ 85206
Duties included:
• Provided customer service for an average of 15-20 calls per day, answering customer inquiries, solving problems, and providing new product information.
• Greeted customers entering upon office to ascertain what each customer wanted or needed.
• Selected and helped locate and out-of-stock product based on customer requests.
• Described product to customers and accurately explained details and care of merchandise.
• Maintained cleanliness and presentation to office.
• Guaranteed positive customer experiences and resolved all customer complaints.
• Directed calls to appropriate individuals and departments.
• Handled ticket sales that came across counter and over the phone orders.
• Accurately balanced cash drawer after every shift.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Answered multiple phone lines in a friendly, fast-paced manner.
• Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
• Helped train new employees by providing knowledge of specific store tasks and policies.
• Managed quality communication, customer support and product representation for each client.
• Received numerous over the counter orders in a well timed pace.
• Filing and organizing file cabinets with all past purchases.
• Completed past call services to customers to make sure had well experience with delivery of merchandise and company.
• Ran several reports for Store manager in opening.
• Ran CDR closing reports for end of the day paperwork.
Dental Assistant
May 2010 - June 24th, 2010
North Stapley Dental Care
Mesa, AZ 85207
Duties provided:
• Assisted teeth extractions.
• Sterilized rooms and tools.
• Greeted and seated numerous patients.
• Recorded all patient seatings.
• Developed and mounted x-rays.
• Placed orders for patients.
• Assisted all teeth cleanings.
• Created/fitted all crowns.
• Assisted with root canals.
• Scheduled patient seatings.
• Took phone calls when needed.
Head gymnastics coach/manager
January 28th, 2008 – September 18th, 2008
Ms. Carol’s Gym Kids
Mesa, AZ 85207
Duties included:
• Managed company when owner on leave.
• Spotted skills on all events from beginner to advanced.
• Kept tidiness to gym and office.
• Taught routines on all events for competitions.
• Kept attendance to multiple teams.
• Managed personal teams.
• Came in extra hours for gymnasts wanting private lessons.
• Coached summer camps to gymnasts and outside clients.
• Responsibility to report any accidents/injuries.
• Critiqued all levels of events.
• Handled any concerns/questions with parents.
• Responsible for gym key when owner on leave.
• Handled monies and over-due fee’s with customers.
Education
Red Mountain High School, May 2008
Mesa, AZ 85205
High School Diploma
Mesa Community College, Fall 2008- January 2009
Mesa, AZ 85205
Present Student
American Institute of Dental Assisting, June 2010
Mesa, AZ 85206
Dental Assistant Certified
Internships
North Stapley Dental Care
Mesa, AZ 85207
April 2010 – June 2010
• Hired on with North Stapley Dental Care during internship.
• Completed over-time hours needed to graduate from American Institute of Dental Assisting.
Certifications
American Institute of Dental Assisting
Mesa, AZ 85206
Dental Assistant Certified
Course completed/Graduation: June 26th, 2010
Awards/achievements
• Employee of The Month at The Room Store, April 2009.
• Great attendance.
Mobility/Flexibility
• Willing to relocate destinations when/if necessary.
• Willing to work any over time hours given.
• Reliable to cover for any co-worker call-ins.
References
Carol Strongoli
Gilbert, AZ 85297
Years known: 3
Amanda Ellis
Queen Creek, AZ 85142
Years known: 6
Selina Graves
Mesa, AZ 85206
Years known: 5
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