Carmina R. Chacon
Melrose Park, IL 60164
Obtain a position that will asset my abilities.
- Over ten years experience in the restaurant business.
- Dynamic leader and team builder.
- Consistently motivating others toward success.
- Gained a unique combination of expertise and customer service by interacting with the public and on the job training for over ten years.
Developed a reputation for excellent customer service by acknowledging the customer’s presence and making eye contact, greeting the customer in a friendly professional manner while giving them full attention and the will to answer any question and fulfill desired request. The ability to trouble shoot and patience for handling complaints turning them into compliments.
03-2000/ Present The Mirage Restaurant Inc.
Four Points Sheraton Hotel
10255 Irving Park Road. Schiller Park, IL 60167
Server/ bartender/ crew trainer
Conduct training for all new hired servers. Maintain cleanliness of restaurant as well as bar area and kitchen. Assist in all banquet functions and special events, controlled the dining room floor in a professional manner while acknowledging guest complaints and request.
01-1996/12-1999 El Marinero Restaurant “Sea Food”
33 Glen Street. Glen Cove, NY 11552
Assist in day to day operations such as opening/close, training special events, promotions, designated sections for the staff as well as schedules, controlled bar area and cost/waste of all alcohol and beverage purchases while ensuring all guest met the minimum age requirements for consumption while acknowledging guest request and complaints.
05-1990/12-1995 La Conquista II Restaurant
221 Greenwich street. Hemsted, NY 11550
Maintain relationships with customer and staff. Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed. Recruit, hire, and oversee training for staff. Implement ideas for products. Resolve customer complaints about food and drink quality of service. Perform server and bartender duties in high volume environment.
September 1995 Hempstead Community College
- General Education Diploma
January 1984- October 1988 Colegio Coactemalan
- Graduated as a tourist guide
Bilingual; Spanish and English
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