Customer Service Rep.

Debbie Haines

*** ********** ******** **** *********** PA. 18301 PH: 973-***-**** E-MAIL: **************@*****.***

Objective CUSTOMER SERVICE REP.

Experience Customer Service Rep.

From 08/1987 to 01/2009 DHL Express Parsippany NJ

Communicated with customer‘s both on the phone and at the front counter, answering any questions with pricing, tracking and any other inquiries.

More than 5 years call center experience.

Thoroughly experienced in all phases of Domestic and International freight forwarding.

Dispatcher for more than 3 years , delegating drivers to routes and able to meet all of the deadlines in deliveries and pick-ups . Able to communicate and interact with individuals of all levels.

Experienced in accounts payable, receivables, payroll, cash logs and coordinated multifaceted tasks in a fast paced environment.

Data entry, knowledge of scanning items with hand held devices , computer literate and able to learn new software quickly.

Experienced with problem resolution and able to please customer’s under all circumstances.

Education MADISON HIGH SCHOOL

Madison, New Jersey

Attained High School Diploma

References are available on request.

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