Customer Service High School
Resume:
New York, NY *****
*******@*****.***
Henry Weitkunat
Experience
****-**** **** & Bear Travel / Tzell Travel New York, NY
Admin Support, Varied accounts
● Working for a Husband and Wife team
● Assisting a team of 5 agents
● Building client profiles through Sabre STARS and Cliqbook
● Emailing monthly client reports
● Fedex and Ups of visas and passports and documents
● Messenger delivery as needed
● Faxing hotel confirmations
● Maintaining invoice printers and scanner
● Assisting Principles with Outlook and technical assistance
● Commission research
● Filing of invoices
1996-2007 Carlson Wagonlit Travel New York, NY
Processing Agent, Time Inc. Account
● Organizing Seat Requests, Frequent Flier Memberships and Hotel confirmations for Corporate, VIP and Group Consultants.
● Building and updating client profiles in Sabre.
● Assisting in general office duties for CWT and Time Inc Management with.
● Scheduling Vendor Visits and Coordinating Luncheons for a staff of 25+.
● Oversee Clients Travel Documents for Parcel and Hand Delivery.
● Maintaining Ticket and Office printers.
● Packaging Documents
1989-1996 Carrier Travel New York, NY
Processing Agent, Multi Account (Bankers Trust, City of New York )
● Packaging
● Delivered Passports, Visa’s.
● Maintaining Ticket and Office printers
● Oversee Clients Travel Documents for Parcel and Hand Delivery
Professional Achievements
Sabre Completed Courses
■ Sabre format finder (web cast)
■ Sabre STARS
■ Queue Management
■ Seat Assignments
■ Customer Service class
Attendance
Certificate for Perfect Attendance 2000-2007
Performance
Peak Performer Award 1995
Education
1996–1996 Sabre Certification Course New York, NY
1980–1984 High School of Art and Design New York, NY
Skills
Proficient in Microsoft Office Outlook Word and Excel, Sabre STARS and Proview and Cliqbook
Proficient in Fedex and Ups and post office procedures.
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