Customer Service Manager

Bianca M. Robinson

**** *. ******* * Chicago, IL. 60617 * Home: (708) 422- 0186 * Cell: (312) 765- 9682

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OBJECTIVE: To obtain a challenging position that will allow me to continue to develop my skills while contributing to the achievements of larger goals.

EXPERIENCE:

BP Oil Refinery

Securitas ( Security Officer) 2011- Present Whiting IN.

Checking and protecting building entrances and exits, preparing and documenting incident reports, Monitoring and operating control room, and executing security vehicle checks.

Patton Elementary School

Parent Liaison( Truant Officer) 2010- Present Riverdale, IL. Investigates children that have an excessive amount of unexcused absences, or has too many excused absences, as a truancy officer I investigate the reason behind the absences, to determine if there is an issue that might need to be addressed with further assistance by the staff, or the principal.

Family Dollar 2008- 2010 Chicago, IL

Assistant Manager

Supervised daily functions of store activity to ensure customer satisfaction, managed front cashiers in handling monies, voids, shift breaks and customer service. Handled full and part time scheduling of employees and other personnel issues. Supervised product inventory; verify quantity and quality of product received. Performed daily bank runs. Interface directly with customers to provide assistance and resolve problems.

FedEx Kinko’s 2005- 2007 Chicago, IL

Customer Service Sales Associate

Problem solving, consultative selling, anticipating customer needs, giving pricing information, training new center team members, picked up and delivered customer orders, prepared bank deposits and purchase orders, maintained filing systems, cash handled, handled customer inquiries, complaints, billing questions and payment extension/service requests, managed a high-volume workload within a deadline-driven environment.

Cookies Place 1999- 2005 Evergreen Park, IL

Assistant Manager

Handled full and part-time scheduling of employees and other personnel issues and supervised product inventory; verifying quantity and quality of products, managed front cashiers in areas of monies handling voids, shift breaks, and customer service. Provided a positive work atmosphere for employees.

EDUCATION:

Olive-Harvey College 2009- Present Chicago, IL

• Criminal Justice

SKILLS & TRAININGS: Proficient in Microsoft Word, familiar with Excel, and PowerPoint. Certified in Unarmed, Armed security. Designed and implemented an activities program for the After School Fun Club & Summer Day Camp, including a wide range of musical activities, and youth counseling; participated in the process of all youth programs.

REFERENCES: References due upon request

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