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Customer Service Sales Manager

North Bay, Canada
August 13, 2012

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Diane Brisson (Market)

*** ******

North Bay, Ontario P1A4G4

Cell: 705-***-****



Presently, I am working in the Addictions and Mental Health field, and I am responsible for the following key elements of our team.

Community Outreach Program Worker

OCAN Assessment of Needs Support Lead

Volunteer coordinator / Student placement management

Group facilitator

My highlights are as follows:

Extensive coaching/fitness experience

CanFitPro Nutrition & Wellness Specialist certified

Recreation & Leisure management diploma

Involved within my Community through fund-raising efforts

Client/Customer Care

Develop effective client relations while providing service, satisfaction, and timely follow-ups

Recognize the impact ones attitude, values and motives have on overall customer service experience

Consistently maintain and improve relationships with clients; successfully handle conflict with customers and constantly improve the service offered to them

Solve problems effectively including personal strategies to pro-actively gain customer feedback and effectively deal with upset customers

Listen to what is being said, the manner in which it is stated and delivered

Work Ethics/Personal Qualities

Strong ability to assume increasing responsibility

Show discipline and a strong character, developed from a close family support system, extensive athletics and dedicated community involvement

Adapt to change well and maintain a positive attitude and strong work ethic

Committed to treating all people with kindness, respect, and understanding

Ambitious, hard working, outgoing, and a team-spirited go-getter

Understand and adhere to confidentiality guidelines

Ability to empower employees, and maintain open lines of communication

Experience recruiting and supervising volunteers in a variety of settings

High-energy team-player with immense enjoyment of managing projects including creating plans, guiding others, and overseeing details of special events to the successful completion

Demonstrated ability to motivate, increase morale, train, and increase productivity while reducing costs through team building and leading by example

Dynamic team leader; able to bring energy, enthusiasm, and humor to motivate team members to achieve potential and meet objectives

Easily assume responsibility; work with minimum supervision


Successfully organized group involvement in fund-raising activities in North Bay.

Lung Association run - team raised $777.00

All Heart Pet Rescue kickbox-a-thon - $1200.00

Amelia Rising Sexual Assault Centre kickbox-a-thon - $1300.00

North Bay Food Bank "Run for Food" - $666.00

The Gathering Place "Run for Food" - $666.00

Successfully instructed and coached students for amateur kick boxing competitions in 2 Countries

Ontario, Quebec, Saskatchewan Canada

Florida USA.

Kick boxing organizations included:

Canadian Amateur Sport Kick boxing (CASK), International Kick boxing Federation (IKF), Continental Open Martial Arts Association (COMAA) and Twin Dragon Kick boxing.

Achieved 3rd degree black belt status. Trained for 21 years. Fought in 13 boxing and 14 kick boxing matches in Canada and USA. Won silver metal boxing championships for the Brampton Cup in my first competition. Won the COMAA full contact kick boxing Title Belt in Prince Albert SASK.

Came in first in my age category in my first half marathon in North Bay.


March 2010 to Current

PEP (People for Equal Partnership in Mental Heal North Bay, Ontario

Community Outreach Program Worker

Community Outreach Program Worker

enrich lives of people in long term care (Homes for Special Care)

facilitate groups on self care and mental health and addiction concerns

organize fitness and nutrition activities in North Bay and Sturgeon Falls locations

OCAN Ontario Common Assessment of Needs Support Specialist

discuss specific needs of members and give options for setting goals for change

handle and report confidential needs assessments to Ministry of Health and Long Term care

follow through with 6 month review assessments to help manage change and assess goal progress

Volunteer Coordinator/Student Placement Management

train students on placement

help management track success of all member volunteers

set up volunteer schedules

monitor hours and help make suggestions for future staffing through the volunteer program

Group Facilitator

help set up monthly calender of events

run 4 to 5 morning groups per week and 3 afternoon groups ranging from mental health and wellness groups to fitness and nutrition awareness

run groups in 2 locations in North Bay and 1 location in Sturgeon Falls

May 2005 to August 2008

Apple Auto Glass/Castle Glass & Mirror/Rust North Bay, Ontairo

Front Line Staff

September 2002 to May 2005

Trout Lake Paint & Wallpaper North Bay, ON

Colour Expert / Customer Service Representative

June 1994 to January 2001

GoodLife Fitness Club North Bay, ON

Sales Manager/Customer Service Representative/Fi

Successfully gained employment after student placement

Worked my way from cleaning staff up to sales manager

Achieved several sales and service recognition bonuses

Assisted the new Personal Training department with sales and through team work achieved several recognition bonuses for North Bay location


2010 CTS Canadian Career College North Bay, Ontairo

Diploma Addictions Intervention Counselling

Mental health and Addictions Intervention placement through People for Equal Partnership in Mental Health (PEP). Secured a contract position for 1 1/2yrs and was hired on full time November of 2011

2004 Academy of Learning Computer & Business Career C North Bay, ON

Certificates Computer & Business

1994 Canadore College North Bay, ON

Diploma Recreation & Leisure Management

Secured employment after placement through Canadore College. Started as janitorial staff then worked my way through all other areas of business up to sales manager position.

1987 Almaguin Highlands Secondary School South River North Bay, ON

High School Diploma

Excelled in History, Physical Education, English and Art Theory


Canadian Fitness Professionals (CanFitPro)

Nutrition & Wellness Specialist certified

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