Customer Service Sales

ROBERT F. STEELE

*** **** *** **. ***. **, New York, NY 10031 - 917-***-**** – ******@*****.***

Objectives: A Self-motivated, detail-oriented, customer-friendly individual who wants to grow within the customer service field.

Borough of Manhattan Community College

ñ Semesters attended from 2008-2010

Professional strengths:

ñ Possess effective written and verbal communication skills

ñ Ability to perform tasks independently as well as part of a team

ñ Good motivator with excellent presentation skills

ñ Ability to handle multiple tasks and solve customer queries efficiently

ñ Possess excellent customer service skills

ñ Goal oriented and ability to set goals as well as meet objectives

ñ Possess excellent monitoring and supervisory skills

ñ Excellent administrative and organizational skills

Technical Proficiencies

ñ In-depth knowledge of Microsoft Office Suite and Internet Information Services

ñ Can type up to 70 wpm

ñ Ability to learn new software quickly

Work Experience:

Office Supply Sales Associate

Staples, Inc February 2012 - Current

ñ Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

ñ Maintain and update inventory

ñ Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.

ñ Assigned the tasks of receiving customer calls regarding request of services and products

ñ Ordered, distributed and managed office inventory, keeping work space neat and organized.

ñ Handled the responsibilities of serving customers in person and over the phone

ñ Handled the responsibilities of troubleshooting products and services to meet customer satisfaction

ñ Diplomatic, tactful, creative, discreet, flexible, resourceful, dependable, well-organized, friendly, emotionally mature and professional with all customers and clients.

Emergency Medical Technician

CityWide Orientation program May 2011

ñ Performed patient assessments, provide advanced triage treatment to patients.

ñ Executed CPR and operated blood pressure device

ñ Checked all personal gear, assigned vehicles, equipment and tools to ensure safe and effective operation

Casher/Stocker

Duane Reade June 2006 – August 2006

ñ Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service

ñ Maintained orderly appearance of register area and supplies stocked

ñ Accurately and effciently ringed on registers and accurately maintain all cash and media at the registers

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