Manager Customer Service

MARIA NITHYA SELVAN

Mobile no +919*********

E-mail: *************@*****.***

**********@*****.**.**

AREAS OF EXPERTISE

Room Service

All Day Dining

Specialty Restaurant

Pool Bar and Bars

Banquet

PERSONAL DETAILS

Date of birth : 07/04/1977

Father name : (late) A. Maria Dass

Address

#8, 3Rd Cross

Muddamma Garden Extension

Benson Town Post,

Bangalore 560046.

Religion : Roman Catholic

Martial Status : Single

Language Proficiency

English, Hindi, Kannada, Tamil

PASSPORT DETAILS

Passport number : G2705945

Date of Issue : 28.10.07

Date of Expiry : 27.10.17

Place of Issue : Dubai

EXTRA CURRICULAR ACTIVITIES

Volley Ball, Cricket, Hockey &

Football

Specialized Skills

Computer MS Words, Power Point,

MS Excel, Micros

PERSONAL SUMMARY

A pleasant, Ambitious, self motivated and pro-active Diploma in Hotel Management and Bachelors Degree (Arts). Associated with world leading hotel chain and specialized on pre-opening properties with HILTON & PARK HYATT, THE CHANCERY, THE GOLD FINCH HOTEL,THE OTERRA HOTEL AND JUMEIRAH

CAREER OBJECTIVES

To contribute in a professional environment providing opportunity for growth and career development, utilizing my communication skill coupled with sincere desire to learn thus making duties productive and enjoyable for myself and my employer.

Now looking for a new & challenging position, one which will make best use of my existing skills & experience and also further my personal development.

SPECIALISED & CERTIFIEDTRAINING

Task Trainer.

Basic Food Hygiene.

Telephone Ethics.

Business English.

Selling Techniques.

Cigar Training.

First –Aid.

Fire Fighting.

Wine Training.

In appreciation of participation in the chaine des rotisseurs DINER AMICAL

Spirit Training.

Fundamentals of excellence

RESPONSIBILITIES:

To ensure the effective management and delivery of all Food and Beverage operations Provide by JUMEIRAH, with aim to provide the highest level of customer service, cost effective, meet budgeted targets and achieve set departmental goals.

To assist in the Outlet Manager in making decision for outcomes of monthly Customer reviews through –JD power scores, Monthly P & L statement review for the outlet and linking these to changes in procedure and team Training.

To assist in the effective and efficient management of the outlet manager.

To ensure all Health & Hygiene standards are maintained at all time.

Find ways of maximizing and increasing sales

Find methods of reducing and maintain costs without affecting the quality of the product or range offered to the guests

To be familiar with monthly promotions for all outlets

To follow up on leads and to liaise with the sales manager on the requirements of the guest, in order to fulfill guests’ specifications

Efficient purchasing, issuing of supplies, stock and inventory control

To be accountable of all costs involved in promotional and development areas within F&B operations.

Monitors the revenues and costs of the department

Ensure that the monthly Outlet Training Plan is completed and submitted to the F&B office.

To ensure that training records are submit to the Training Department every month.

PROFESSIONAL EXPERIENCE

ELLAA HOTEL (Dec 11 to till date)

Working as asst manager in food & beverage

JUMEIRAH BAB AL SHAMS DUBAI (Jan 10 to mar 11)

Worked as TEAM LEADER for pool bar

THE OTERRA HOTEL BANGALORE (Jan 08 to Nov 09)

As a member of pre opening ‘operations team’ for private dining as TEAM LEADER

MADINAT JUMEIRAH DUBAI (Sep 05 to Nov 07)

Worked in private dining as waiter

GOLD FINCH HOTEL BANGALORE (Sep 04 to Aug 05)

As a member of pre opening ‘operations team’ for Restaurant as a Senior Captain

SAMMY’S DREAMLAND BANGALORE (Aug 03to Sep 04)

As a member of pre opening ‘operations team’ for Restaurant as a Captain

PARK HYATT GOA (Oct 02 to July 03)

As a member of pre opening ‘operations support ‘team being trained by the successfully

Hoteliers from all around the world. As a Waiter

HILTON GOLDEN PALMS BANGALORE (Dec 2000 to July 02)

As a member of pre opening ‘operations support ‘team being trained by the successfully

Hoteliers from all around the world. As a Room service team under HILTON MANAGEMENT

THE CHANCERY HOTEL BANGALORE (Feb. 2000 to Dec 2000)

As a pre opening in coffee shop team member

ORCHIDS & ROSES THE MULTICUISINE RESTAURANT BANGALORE

Jun 98 to Jan 2000 as a bar operations support team

EDUCATIONAL/ PROFESSIONAL QUALIFCATION

College Course Year Marks

Ethics Institute of Management & Technologies Bachelor of Arts 2012 Pursuing Final Year

Trade Wing College Bangalore Diploma In Hotel Management 1998 Passed

Gateway Hotel Bangalore Apprentice Steward 1997 Passed

I hereby certify that the above particulars furnished by me are true and correct. Also if I were to be selected to work for your prestigious organization I would perform my duties to the best of my ability to the entire satisfaction of my superiors & the management.

Thanking you in anticipation.

Yours Faithfully

(M.N.SELVAN)

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