Management Customer Service

MICHAEL W. TREVINO

**** ****** ***** **. **********, TX 75007

***********@*******.*** 972-***-****

QUALIFICATIONS PROFILE

Accomplished, results-oriented management professional with strong credentials in Supply, Inventory, and Warehouse Management.

Ø Proven track record of success in multiple supply chain management roles, including expertise in areas such as supply, procurement, hazardous material shipping and storage, freight management, inventory control, and vehicle/property management.

Ø In-depth understanding and demonstrated proficiency in the integration of diverse processes, procedures, and interfaces needed to ensure maximum efficiency and operability of inventory control activities.

Ø An excellent staff manager, with experience providing supervision, evaluation, training, and professional development for up to 15 employees.

Ø Able to accurately forecast future inventory needs through the analysis of past trends.

Ø Strong administrative, budget reporting, and accounting capabilities; highly organized and detail-oriented.

PROFESSIONAL EXPERIENCE

METAGENICS, CARROLLTON, TX 2005-2012

Warehouse Supervisor

Supervised the operation of a 9,500 square foot warehouse with 7 employees of a vitamin/supplement company. 1 of 5 company warehouse managers, my duties included: daily receipts, customer order/issue processing, inventory control, daily cycle counts, product returns, and building sample kits. Trained 5 new warehouse supervisors, based on my vast knowledge, and local warehouse success in receiving/stowing/issuing, and inventory control. Executed supply and labor expenditures within budget controls. Performed as the company’s Distribution Department’s POC, and official testing representative for upgrades to the FINESSE software program.

Key Achievements:

§ Maintained a .01% shipping error rate; best out of 5 company warehouses.

§ Selected as the trainer for all new warehouse supervisors.

§ Established the company’s SOP for proper product receiving.

§ Selected as the “test platform” for all inventory software upgrades.

§ Achieved outstanding customer service support performance; 99.8% same day order fulfillment.

§ Provided management with recommendations for financial savings.

Hill & Associates, Carrollton, TX 1999 - 2005

Warehouse Supervisor

Managed overall warehouse operations for this commercial refrigeration firm with a $1.5 Million dollar inventory, supervising 2 employees. Accurately forecasted inventory levels, utilizing an in-depth analysis of combined factors including past demand history, individual client needs, priorities, and seasonal fluctuations. Examined warehouse operations for areas of improvement; identified problems, diagnosed causes, and devised and executed solutions. Re-worked basic warehouse storage and issue procedures, including implementation of improvements to inventory control procedures and staff interaction. Delivered verbal and written presentations for visiting VIPs. Maintained all shipping-related records.

Key Achievements:

§ Conducted an exhaustive wall-to-wall inventory upon hire, which identified over $52,000 in unrecorded merchandise.

§ Contributed to profitability by reducing shipping cost through renegotiation of rate discounts with multiple freight companies.

§ Developed a new location system to enable a shorter issue lead-time for merchandise. Maintained an excellent track record of same-day shipping.

§ Demonstrated the willingness and ability to work extra hours as needed during periods of peak activity and to fulfill special needs.

BEYOND CONCEPTION , Carrollton, TX 1997 –1999

Warehouse Supervisor

Hired to perform a comprehensive overhaul of a 15,000 square foot warehouse that serves as a primary distribution center and coordinates all materials shipped to 15 stores located throughout the western US. Managed numerous aspects of the shipping process, including determination of shipping method, coordination of scheduling with several trucking companies, shipment tracking, and coordination with local delivery service for home deliveries. Establish and maintain contracts with vendors for items ranging from office supplies to store fixtures. Perform administrative functions such as receipt processing, posting receipts to company inventory control program, and freight claim processing.

Key Achievements:

§ Established new locations and reorganized existing spaces for all materials in order to significantly improve warehouse operational efficiency.

ADVANCED MARKETING SERVICE , Dallas, TX 1997

Shipping/Receiving Team Manager

Directed the receipt and stowage of all incoming merchandise of this distribution center (one of 4) for wholesale book provider. Performed staff management of three employees, including supervision, performance reviews, safety training, timekeeping, and labor budget tracking. Coordinated outgoing shipments and incoming delivery schedules with multiple freight companies, including processing of freight claims. Supervised unloading and counting activities, verifying and documenting incoming freight against manifest and packing slips. Conducted scheduled and spot inventory counts and analyzed/projected future requirements based on past inventory demands. Handled contract repair of material handling equipment (forklifts and pallet jacks).

Key Achievements:

§ Served as expediting coordinator for the distribution center, which included responsibility for material transfers between other distribution centers and encompassed materials inventory, packaging, documentation ,and loading functions.

U.S. NAVY , various world-wide locations 1977 – 1997

Logistics Support Officer

Oversaw financial operations and facilities upkeep for 34 Navy recruiting stations over a 99,000 square mile territory in northeastern Texas and southern Oklahoma, with control of a $1.32 million budget. Provided management and supervision for five enlisted personnel and one civilian employee, including annual performance reviews. Assembled multiple financial reports, including monthly funds status, bi-monthly transaction reconciliation (expenditure/obligation), outstanding purchase status report, outstanding travel advance and claims review, and a bi-annual minor property report. Served as minor property administrator and managed maintenance and assignment of a 110-vehicle fleet. Acted as command travel coordinator, monitoring, tracking and processing travel claims throughout the disbursement process. Managed ADP (Automatic Data Processing) resources, including budget preparation, justification, system security, software installation, and inventory control.

Staff Supply/Fiscal Officer

Managed multiple supply, inventory, and financial activities, including top-level supply office management, materials ordering, and monitoring of the operational financial log. Handled purchasing functions, including the selection and procurement of equipment for a LAN computer system. Served as supply liaison and representative for local and visiting organizations. Ensured all hazardous materials were properly identified and stored. Responsible for inventory management oversight, including inventory security measures and review and documentation of shrinkage. Performed numerous financial administrative functions, such as the preparation of a $475K budget distributed between local and two remote facilities and management of $59K in work orders. Supervised 10 staff members in two departments.

Key Achievements:

§ Created and implemented a stock control and lifecycle management system resulting in maximum control of $475,000 in operating funds.

§ Initiated new procedures to reduce operational costs.

§ Developed a computer program to increase accuracy and functionality of minor property item tracking.

Shipping/Receiving Supervisor

Supervised and directed 15 full-time employees to perform shipping, receiving, and transfer activities for air and surface shipments. Oversaw the handling of all hazardous materials, with full responsibility for final checks of packaging, labeling, and shipping method as required by governing instructions and federal regulations; directly briefed pilots and loadmasters on type and location of all HAZMATs on board. Conducted spot checks on all inbound shipments. Calculated loadplans for multiple aircraft types. Prepared outbound manifests for all shipments. Collaborated with civilian contractors to coordinate surface shipments.

Key Achievements:

§ Conducted highly effective formal staff training and evaluations for employees, resulting in 100% advancement rate for all personnel under my command.

§ Served as purchasing agent, with responsibility for purchase of high-priority materials. Duties including review and screening of contractor bids for maximum value and training staff in proper government purchasing procedures.

§ Selected as Naval Air Station Sailor of the Year.

ADDITIONAL RELATED POSITIONS INCLUDE:

Supply Technician

Financial/Stock Records Storekeeper

Quality Assurance/Storekeeper

EDUCATIONAL BACKGROUND

Relevant Training Courses Include:

§ Assessment Team Training in Basic Supply/Inventory/Financial Procedures

§ Management Fundamentals in Finance/Budget/Audit Functions

§ Transportation & Storage of Hazardous Material

§ Advanced Supply/Inventory/Shipping Principles

§ Supply/Material/Financial Reporting

§ Advanced Inventory Control

§ Self Management in Government Small Purchase/Contracting

§ Certified as a Master Training Specialist

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