Customer Service Sales

Steven B. Richardson **** Anthony Street Maple Heights, Ohio 44137 216-***-****

Sales / Customer Service Representative

Sales and customer service professional with over 20 years experience in all phases of the business cycle. Skilled in problem solving and responsive to the needs of clients, co-workers and management.

Customer Service Representative 3/2012 – Present

TTI Floorcare

Experienced in working with high volume calls and answering intricate inquiries. Ensure that discounts are applied correctly. Work with orders from start to completion. Handle customer request. Process numerous orders per day. Introduce new products and grow customer base. Expand customer base by offering a wide range of attractive products.

Inbound Sales Representative 11/2010 – 5/2011

Progressive Insurance

Responsible for delivering the exceptional buying experience. Receive incoming telephone calls from prospective and existing Progressive customers regarding insurance rates and policies. Data entry on computer systems to track, gather information and answer customer inquiries. Identify customer insurance needs and work to meet those needs using appropriate sales tools and product offerings. Responsible for making a positive first impression and promoting/selling Progressive’s products.

Sales Manager 9/1995 – 8/2010

The State of Ohio

Responsible for pricing/quoting customers and answer inquiries. Trained in product presentation, solution selling and merchandising. Maintain open lines of communication between vendors and warehousing personnel to expedite product orders and distribution. Analyzed stock levels to determine needs, prepared requirement reports, and coordinated on-time deliveries. Professional phone manner, data entry, word processing and updating of files. Process over hundreds of orders per day using Microsoft Office, Word and Excel. Directed and oversaw daily store operations. Supervised up to ten employees. Awarded Employee of The Month out of over 500 employees.

Account Clerk 1/1995 – 9/1995

Northeast Pre-Release Center

Customer service with heavy phone traffic, data entry and daily business office correspondence. Maintain all accounting, bookkeeping and receivables. Audits of shipping invoices, sales and inventory reports. Assess and evaluate customer complaints. After just nine months as an Account Clerk, was promoted to Sales Manager.

File Clerk 6/1994 – 1/1995

Ohio Department of Workers Compensation

Handle all client inquiries and complaints. Data entry and word processing of files. Locate claim files for research and compensation.

Sales Director 1/1993 – 6/1994

Full-Brite Janitorial Services

Public Relation with a business to business format. Ensured trust and service for new customers. Generate sales leads through extensive phone contact, which facilitated the closing of numerous sales by determining client’s interest and concerns. Consistently exceeded objectives and increased bottom-line profits. Create and implement janitorial contracts and employee schedules.

Telemarketing Professional 2/1992 – 1/1993

AT&T

Prospecting consultative sales, new business development and account retention. Sales presentations, introducing and detailing products. Maintain target levels for quality management.

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