Customer Service Data Entry

**** ***** ***** ***** ************@*****.***

Ellenwood, GA 30294 678-***-****

OBJECTIVE

To obtain a customer service position, while developing professionally and making a significant contribution to the workplace.

PROFESSIONAL EXPERIENCE

Fiserv Norcross, GA

Technical Client Services Representative May 2007 - Present

* Under direct supervision, defines and/or resolves simple customer problems with designated product line(s).

*Usually the first point of contact through telephone support.

*Simulates or recreates customer problems to resolve user operating difficulties.

*Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up.

* Communicates customer suggestions for enhancements and insures proper handling and follow-up.

*Documents problems and corrective procedures.

*Works with development personnel to determine problem solutions.

*Attends ongoing training to achieve level of technical skill needed to solve more complex problems.

*Trains financial center employees on Fiserv banking software.

Wachovia Bank

Service Transaction Specialist Stone Mountain, GA

In addition to duties during 07/01-02/06: February 2006 – May 2007

Open/Close accounts

Resolve customer issues or complaints

Wachovia Bank Smyrna, GA

Commercial Bank Teller July 2001 – February 2006

In addition to assuming duties during 07/01-05/03:

* Greeted and assist customers while addressing questions or complaints

* Maintained front reception area and lobby

* Answered 5-Line Telephone System

* Retrieved and\or give money to customers,

* Performed End-of-day balancing of cash drawer

* Completed necessary transactions and generating reports on the computer

* Attends weekly meetings to ensure quality output and comprehension of bank policies

* Handles all commercial accounts and requires minimal supervision

* Participates in customer appreciation campaigns

* Follows up with clients regarding Wachovia services

* Typed, filed, data entry, faxed, and operated other office equipment as necessary.

Georgia State University Atlanta, GA

Student Assistant July 1998 – July 2001

Office of Academic Assistance and Business Communications & Marketing Department

* Greeted and assisted visitors providing refreshments as necessary

* Answer 3-Line Telephone System and addressed customer complaints and comments

* Maintained front reception area

* Delivered and retrieved interoffice mail

* Typed, filed, faxed and copied documents,

* Operated general office equipment

* Created and maintained departmental database

* Filed undergraduate and graduate student records

EDUCATION

Devry Institute Duluth, GA

*Health Information Technology August 2011

Bryan College Los Angeles, CA

*Health Information Management and Coding August 2010

GEORGIA MEDICAL INSTITUTE Jonesboro, GA

* Phlebotomy Certification October 2002

* CNA Certification, CPR Certification

* Patient Care Technician Certification

* EKG Certification

GEORGIA STATE UNIVERSITY Atlanta, GA

* Biology (2 years) August 2001

COMPUTER SKILLS

* Microsoft Suite: Excel, PowerPoint, Word

* Internet Explorer, GroupWise Email System, Financial Banking Software

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