Professional

OBJECTIVE

Seeking to obtain a position within an office environment as an ITT-Technical Institute information Security Systems (Computer Networking) student since April 2004, with four years of active military experience and four years MO National Guard, administrative, IT, and excellent customer service skills.

SKILLS PROFILE

IT Skills MS Office, Excel, PowerPoint Microsoft Outlook, AS400, Network Security, and Word, Red Hat Linux, Linux Administration, Visual Basic, Active Directory, 2000 Server, MacAfee Ghost Imaging,

Business Skills Proficient with typing and ten key, corporate mailroom procedures, filing and organizational skills, experienced in handling confidential paperwork, experienced with phone procedures, routing calls, and trouble shooting, studied project management.

EMPLOYMENT HISTORY

Mercy Medical Systems, 14528 S. Outer 40 Chesterfield MO 63017 (project access, phase 1) Oct. 8-24 2007 Supervisor: Jennifer Sweeny 314-***-**** e-mail: ********.******@*****.***

Title: IT Personnel

• Surveyed workstations for currently used software and documents.

• Ghosted image onto pc hardware upgrade.

• Deployed hardware and tested.

• Inventoried incoming and outgoing equipment.

Aqua Leisure Inc., P.O. Box 460311 St. Louis, MO, June 2007-Oct 2007 636-***-**** Supervisor: Maria Shultz e-mail: **********@*******.***

Title: Service Representative

• Met with customers to assess needs and propose strategies to fix problems.

• Handled over the telephone collections for overdue billing.

• Answered telephone service calls to trouble shoot and schedule maintenance.

• Maintained files for billing, customer records, and chemical readings.

• Completed contractor’s invoice for each job and tracked chemical usage.

• Serviced Pools and Spas to include chemical testing, balancing, and cleaning.

• Handled general office duties to include computer maintenance.

MTM Inc, July 2006- Feb 28 2007 16 Hawk Ridge Dr. Lake Saint Louis MO 636-***-**** Supervisor: Stephanie Daily ******@***-***.***

Title: Customer Service Representative (CSR)

• Arranged medical transportation for several different health plans, many different vendors.

• Monitored E-mails.

• Worked in call center as customer service for patients in Philadelphia, New York, Michigan, Texas, and Missouri.

Stivers Staffing, May 2006-July 2006 636-***-****

Title: Executive Lockup Call Center Representative

• Fund raising calls for Muscular Dystrophy Association (Jerry’s Kids)

• Arranged medical transport for MTM.

Adecco USA Inc, 400 Chesterfield Center Suite 150, Chesterfield, MO 63017, November 2005- April 2006 636-***-**** Supervisor: Dequilla

Title: Office Temp

• Processed files for CitiMortgage imaging department.

• Welcomed customers at Verizon of Chesterfield as holiday greeter.

• Processed paperwork for property location for SafeGuard Inc. in the CitiMortgage building in O’Fallon to help in post Hurricane Katrina clean up.

Aqua Leisure Inc., P.O. Box 460311 St. Louis, MO, March 2003- November 2005 636-***-****

Title: Service Representative

• Met with customers to assess needs and propose strategies to fix problems.

• Handled over the telephone collections for overdue billing.

• Answered telephone service calls to trouble shoot and schedule maintenance.

• Maintained files for billing, customer records, and chemical readings.

• Completed contractor’s invoice for each job and tracked chemical usage.

• Serviced Pools and Spas to include chemical testing, balancing, and cleaning.

• Handled general office duties to include computer maintenance.

Heavy Duty Trux, Inc., Bloomfield, MO, 2000-2002 573-***-**** Dispatcher: Steve

Title: Long Haul Driver

• Accurately maintained DOT logs. Tracked load and mileage logs.

• Made time sensitive delivery deadlines.

• Used cell phone for directions and load mission statements.

• Planned and scheduled deliveries.

• Drove with the “Smith System” safety method.

• Made regular international deliveries into Canada from Southern California.

• Delivered on time as far south as Brownsville, TX.

• Logged, loaded and unloaded freight.

Schatz Underground Cable, Pacific, MO, 1999 Supervisor: Darren

Title: Backhoe Operator/ Site Supervisor

• Accurately maintained DOT logs. Tracked load and mileage logs.

• Installed Fiber Optic Cable underground.

• Supervised laborers.

MILITARY HISTORY

U.S. Army, Ft. Wainwright, AK, 1987-1995, Honorable Discharge (end of enlistment).

Title: Clerk, Battalion Security S-2, Anti-Tank Scout, Infantry, General Construction Equipment Operator

• Worked three years as Battalion Intelligence Section (S-2) clerk, driver, and RTO (secured radio operations).

• Worked directly with Officers of 4/9INF Battalion Headquarters. Entrusted as custodian of sensitive, confidential, or secret documents.

• Answered phones and directed phone traffic within office section.

• Prepared paperwork to initiate and obtain security clearances for personnel.

• Ensured security and safeguarded classified military material.

• Maintained security clearance roster and records for an organization of 500+ personnel.

• Served as section Combat Life Saver, handy to have around if there is a bad copier accident or a dangerous stapler event.

• Managed service log on section equipment to include vehicles, weapons, and secure communication equipment. Awarded Wheeled Driver Badge.

• Served as Arctic Light Infantry Anti-Tank Scout, S-2 Intel, Combat Engineer.

• Trained in multiple environments using night vision apparatus.

• Qualified expert with M16, M60, Saw, and Dragon Man-Pack Anti-Tank missile…

• Served in Honduras on the Camino Futares Project as Combat Life Saver.

• Served in Japan during Operation Keen Edge 92 as Anti-Tank Scout.

EDUCATION / TRAINING

ITT TECHNICAL INSTITUTE, EARTH CITY, MO April 2004 - Present

• Pursuing a Bachelor of Science degree in Information Systems Security.

• Familiar with Microsoft Office, Windows Server 2003, Windows XP, Red Hat Linux, UNIX, Visual Basic, Excel, and Microsoft Outlook, Project Management, Risk Assessment

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