Customer Service Rep

JANICE MULLER

*** ******** ****** | Jersey City, NJ 07305 | 201-***-**** | ***************@*****.***

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- QUALIFICATIONS SUMMARY -

Dedicated customer service professional with many years of experience and a proven history of accurately assessing customer needs and providing superior service that exceeds expectations and generates repeat and referral customers. Patient, active listener who excels at calming angry customers, resolving customer issues, and increasing customer loyalty. Adept at cultivating trusting customer relationships. Committed to 100% customer satisfaction.

- CORE COMPETENCIES -

Pleasant and cheerful speaking voice with expertise interacting directly with customers over the phone

Friendly and positive team player who enjoys working in a collaborative atmosphere to reach company goals

Fast typist; computer savvy and able to quickly learn new and company-specific computer systems

Detail-oriented and places a premium on organization, quality, efficiency, accuracy, and personal integrity

Excellent communication (both oral and written) and interpersonal skills to easily establish rapport with others

Flexible and versatile; strong time-management and multi-tasking skills to thrive in high-pressure environments

- PROFESSIONAL EXPERIENCE -

SQUIRE CORRUGATED CONTAINER CORPORATION, South Plainfield, NJ 4/05 – 2/11

Customer Service Representative

Managed and serviced a large portfolio of customer accounts. Analyzed individual customer needs and provided customized quotes. Interacted directly with customers via phone/email to update account information, address service concerns, and answer product questions. Handled a heavy volume of customer issues daily. Controlled inventory levels for major warehoused and house accounts. Determined special sizes and ordered cutting dies. Partnered directly with the accounts receivable department and the shipping department to confirm and ship orders.

SCHIFFENHAUS PACKAGING, Newark, NJ 6/98 – 4/05

Customer Service Representative

Partnered directly with customers to obtain orders. Recognized new and “add-on” business opportunities. Analyzed customer needs and created customized quotes. Quickly addressed and resolved customer issues. Entered account data, adjusted billing information, and activated new accounts. Analyzed customer-specific data and utilized data to enhance customer relationships. Educated customers about pricing, production, warranty, and shipping schedules.

Knowledge of Amtech, Harry Rhodes and Cyre Software.

Honored with an in-house company award for accurately entering the most orders in a given year (2003)

Voted by coworkers as the “go-to” person for quickly resolving issues and answering tough questions

Completed training in litho-lam; spearheaded and led major litho-lam projects (from inception to completion)

- PROFESSIONAL DEVELOPMENT / TRAINING -

Knowledge Microsoft Word, Excel and Power Point

Customer Service Seminar Dealing with Difficult People Customer Expectations Program

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