Customer Service Quality Control

MAGGIE S. EDWARD Cell: 972-***-****

OBJECTIVE

To get onboard a company that derives its prestige from being an excellent Customer oriented organization.

SUMMARY OF QUALIFICATIONS

-12 years of Management experience in both the Airline and the travel industry.

-Extensive experience on SABRE reservation system.

-Excellent communication skills, both oral and written.

-Excellent knowledge of world geography.

- Strong prioritization skills and ability to handle multiple customer priorities

-Strong organizational skills with exceptional orientation to details.

-Exceptional consultation and effective listening skills, with outstanding attention to detail.

-Solid time management aptitude skills.

- Strong sales aptitude with the ability to sell and up-sell.

PROFESSIONAL EXPERIENCE

SAMSUNG CORPORATION Sep 2011-Apr.2012

Senior International Consultant Temporary assignment

-Duties include issuing international and domestic itineraries, booking hotel and car requests to corporate level executives conducting business in Europe and Asia, mostly the Pacific Rim.

-Responsible for providing stratified pricing itineraries to the aforementioned markets including rate desk duties to comprise exchanges and refunds on multiple segment inter-continental fares.

- Responsible for Ticketing, Exchanges as well as issuing and re-applying MCO`s to future flights.

ASA INTERNATIONAL TRAVEL, LLC July 2009-Aug2011

Senior International Consultant

-Responsible for providing travel arrangements, as well as financial services to global travelers to niche markets in Europe, Africa, the Near East and Far East.

-Confers with clients by telephone, in writing, and in person to answer questions regarding travel and financial services.

-Inform clients of travel dates, times, connections, baggage limits, medical and visa requirements and assisted clients in preparing required documents or forms for travel including visa requirements and local customs and habits.

-Recommending the organization management for the new and improved travel plans with the changing mindset of the clients.

AMERICAN EXPRESS, INC Oct. 2007 – July.2009

Senior International Corporate Consultant

- Senior {PLATINUM} card executive desk subject expert, responsibilities were to book international reservations and complex itineraries to senior top level exceptional platinum card members.

-Scope of services included luxury packages and adventure travel to our established clientele utilizing the various and complex programs like the” rewards point”, “companion benefits”,and “Travel Partners” programs.

- Pricing of multi-segmented and stratified travel arrangements including one way, round trip, open jaw and multi-port departure pricing algorithms as to per {I.A.T.A} guidelines.

-Booking world class {American Express} preferred vendor resorts, limousine and automobile reservations with all the international license requirements documentation.

-Reiterating legal scripts, international customs and visa requirements to various global destinations and maintaining departmental quality standards.

TRAVEL FOCUS Aug. 2006-Oct.2007

International Travel Corporate Consultant

-Responsible for the entire international desk managing 16 different corporate accounts.

-Master pricing advisor/international help desk pricing expert to the South American and the European market.

-Auditing, helping with booking international reservations ensuring that all reservations are performed within existing contracts between agency and airline agreements.

-Managing and dealing with customer service issues ranging from the simple to the fairly complex.

-Working with the airline travel desk on complex pricing issue and generation of pricing matrixes.

- Assist other international reservation agents perform routine international booking as well as with visa requirements, passports and immunizations issues.

MARITZ TRAVEL Feb 1999 -Aug 2006

International Corporate Consultant, Dallas, TX

-Resolution of top-level executive inqiries regarding international travel requests.

-Quality control handling of domestic ticketing queues preparing PNRS with

documentation using prefatory remarks necessary for issuing tickets.

-Addressing a wide variety of customer service issues ranging from the simple to complex.

EDUCATION AND AWARDS

-Bachelor’s Degree of Science, Cairo University, 1983-1987 Honors; Dean’s list 1983 -1987.

-Awards winner of the corporate five year ‘Outstanding Leadership Skills from Saudi Airlines1992.

-Certificate of Excellence in ‘Management and Execution’ 10 year service Award 1998.

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