Manager Project
Resume:
Swapnil Darbe
Manipal County Road
Singasandra,Bangalore-68
Email: *******.*****@*****.***
Mobile No: +91-963*******
Career Objective
To enhance my technical skills and knowledge and to serve my organization in best way with sheer determination and commitment.
Professional Summary
• 8+ years of industry experience in the field of Information Technology.
• Cisco certified professional with vast experience in implementation, design, testing and supporting Cisco VoIP solutions.
• Experience in Hosted and Managed Services VoIP Platforms
Skills Summary
IP Telephony
• Cisco Unified Call Manager 4.x
• Cisco Unified Communications Manager 6.x and 8.x
• Cisco Voice Gateways, Media Gateways and Gatekeepers
• Cisco Unity, Cisco Unity Connection and Unity express Voice Mail System
• Cisco Unified Presence
• Auto attendant solution using Unity connection and Unity express
• Cisco Unified Contact Center Express
• VoIP Protocols such as H323, SIP, MGCP
• Cisco Unified Communications Manager Express
• Survivable Remote Site Telephony (SRST)
• Cisco PSTN Gateways products such as PGW, HSI, BAMS
• Quality Manager Voice recording Solution
• VoIP Network Design and Implementation
• VoIP Network Troubleshooting
Networking Technologies
• Knowledge of Routing protocols
• Knowledge of Switching and VLAN
• Configuring Cisco Routers and Switches
• Knowledge of WAN technologies such as ISDN, Frame Relay
Work Experience
1
Company: Wipro Technologies
Designation: Technical Lead
Duration: 1st September 2010- till date
Project Description Cisco IP Telephony – Global Implementation and Maintenance
Client Colgate Palmolive
Role Part of Global IP Telephony Implementation and Design team working on global IP Telephony roll-out and migration
Project Highlights • Cluster upgrade from 6.x to 8.x
• VoIP Solution implementation at various locations in US and Europe
• VoIP call routing solution using Avaya Integration
• Contact Center Express Solution Implementation
• Designing VoIP solution for the client
• Designing and implementing extension mobility cross cluster solution
• End to end VoIP Implementation project execution
• Supporting the 24X7 Managed Services team for L3 issues and escalations
Project Tasks • Working as a solution design architect for Global IPT deployment
• Requirements gathering for the VoIP solution Implementation
• Customer Interaction for site assessment
• Working with pre-sales team to verify the Bill-of-material
• Preparing Low Level Design Document
• Preparing Test Plans
• Preparing Task Implementation document for site implementation
• Reviewing change requests (CR) documentation
• Global design improvements
• Working on PoC and documentation
• Configuring and troubleshooting CUCM 6.x and 8.x
• Configuring Cisco VoIP Gateways, Media Gateways and Gatekeepers
• Configuring Voice mail system using Cisco Unity, Cisco Unity Connection and Unity express
• Auto attendant solution using Unity connection and Unity express
• Contact Center Express Configuration and Scripting
• Configuring CME and SRST routers
• Handling Issues and customer escalations
• Mentoring the Managed services team
• Providing process improvements for design and Managed services
team
Achievements Recognized for excellent contribution to the project by higher management and the customer
2
Company: Infosys Technologies Ltd.
Designation: Technology Lead
Duration: 31st July 2006 – 13th August 2010
Project Description VoIP Network and Integration testing for VoIP and Multimedia Platform (VMP) for UK’s leading service provider, British Telecom
Client British Telecom
Role Part of test team working on VoIP and Multimedia platform providing Hosted VoIP solution
Project Highlights • Implementation of lab environment for Cisco Hosted Unified
Communications services (HUCS) platform
• Radcom project for Installation, upgrade and testing of the Radcom
server and Probes
• Shared customer access testing which was crucial for the live
deployment
• Worked extensively on the model build and carried out the regression
testing
Project Tasks • Model management activities such as server installations, network
build, cabling the components, IOS upgrades on Gateways and
Firewalls
• Cisco Call Manager, Cisco PSTN gateway application installation and
patch upgrade
• Configuration changes on various VoIP components such as Call
Manager, PGW, HSI and gateways
• Configuring Cisco IOS Gatekeepers
• Regression testing of call flows and also testing of various call
features.
• Voice quality testing using Malden Box and Radcom System
• Resiliency testing of voice components
• Troubleshooting VoIP network issues
• Taking traces on various VoIP components such as Call Managers,
PGW and HSI
• Raising and following up for Cisco TAC cases
• Test case planning and preparation
• Preparing test specification and test report
Trainings • Cisco PSTN Gateway at BT, UK
• Cisco Call Manager at BT, UK
• Hosted Unified Communications Services (HUCS) at Cisco, Reading
(UK)
Achievements Recognized for excellent contribution to the project by the customer
3
Company: Lee & Muirhead Pvt. Ltd.
Designation: Executive-IT
Duration: 1st February 2005 – 24th July 2006
Project Description Managing IT requirements for northern region
Project Tasks • Providing technical support to all regional (North) locations regarding
LAN and WAN
• Managing IT requirements of all regional (North) locations
• Configuration and maintenance of WAN consisting of Leased Line and
ISDN
• Configuring Routing and Switching
• Vendor management regarding Hardware installation and software
support
• Installation, Troubleshooting and Maintenance of Operating Systems
like Windows XP, Windows 2000
• Troubleshooting and maintenance of e-mail Application like Outlook
Express
• Installation and maintenance of server operating systems like
Windows 2000
• Maintenance and troubleshooting of computer peripherals
• Installation and configuration of various client software
Achievements Recognized for excellent contribution to the project by the Management
4
Company: iGate IMS Ltd. (Formerly IT & T Technology Services Ltd.)
Designation: Customer Support Engineer
Duration: 23rd March 2004 -31st January 2005
Project Description Managing IT requirements for northern region
Client Lee & Muirhead Pvt. Ltd.
Project Tasks • Providing technical support to all regional (North) locations regarding
LAN and WAN
• Managing IT requirements of all regional (North) locations
• Configuration and maintenance of WAN consisting of Leased Line and
ISDN
• Configuring Routing and Switching
• Vendor management regarding Hardware installation and software
support
• Installation, Troubleshooting and Maintenance of Operating Systems
like Windows XP, Windows 2000
• Troubleshooting and maintenance of e-mail Application like Outlook
• Installation and maintenance of server operating systems like
Windows 2000
• Maintenance and troubleshooting of computer peripherals
• Installation and configuration of various client software
Achievements Recognized for excellent contribution to the project by the customer
5
Company: IT & T Technology Services Ltd.
Designation: Customer Support Engineer
Duration: 19th August 2002- 4th July 2003
Project Description Managing IT requirements for the customer
Client DHL
Project Tasks • Configuring and maintaining LAN and WAN
• Maintenance of ISDN and Leased Line
• Installation, Troubleshooting and Maintenance of Operating Systems
like Windows XP, Windows 2000
• Troubleshooting and maintenance of e-mail Application like Outlook
• Installation and maintenance of server operating systems like
Windows 2000
• Maintenance and troubleshooting of computer peripherals
• Installation and configuration of various client software
Education
Degree College/University Year
Bachelor of Engineering (Industrial Engineering) Ramdeo Baba Kamala Nehru Engineering College, Nagpur University 2002
Certifications
Certification Name Papers Year of completion
Cisco Certified Voice Professional (CCVP) Cisco IP Telephony (CIPT)
Cisco Gateways and Gatekeepers
Cisco Quality of Service
Cisco CVoice
Troubleshooting Unified Communications 2009
Cisco Certified Network Associate (CCNA) 2008
Personal Details
Date of Birth 4th July 1980
Linguistic Proficiency English, Hindi, Marathi
Passport Number F9395653
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