Customer Service Administrative Assistant
Resume:
Samantha Campanella
***** *. **** ****** ***. ***4
Phoenix, AZ 85054
*************@*****.***
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PROFESSIONAL EXPERIENCE
Wells Fargo
2150 W. Pinnacle Peak Road Phoenix, AZ 85027
Phone Banker March 2012 – Present
Resolve customer concerns over the phone, Offer products that meet customers’ ongoing financial needs, Care deeply about providing exceptional customer service, Receive frequent recognition and rewards for exceeding their sales goals, Enjoy making a positive first impression to all customers, Must think critically, solve problems, and develop customer relationships.
Sun Kissed Beauty Mobile Airbrush Tanning & Makeup
Owner / Air-brusher - January 2009 – February 2012
Mobile UV-free tans, traveling to clients work and or home, setup and break down of equipment, toxic free 100% organic solution, touch ups, enhancer drops, airbrush makeup, instant tans in less than thirty minutes.
PGA TOUR TPC Summerlin
1700 Village Center Circle Las Vegas, NV 89134
Administrative Assistant - April 2011 - November 2011
Greet and direct visitors, Route unexpected visitors to correct areas, Answer multiple phone lines, route calls and relay information. Assist with special events operations and with internal events for members, staff, and visitors. Provide backup accounting and bookkeeping functions for TPC Summerlin PGA Tour and special events units. Place office supply orders, Photocopying, faxing and other miscellaneous office duties. Customer Service, Member payments and monthly P-Card Statements. Update the administrator’s computerized conference room calendar & reservation system. Distribute payroll checks from mail, Maintain several aquarium lists and information sheets, including staff telephone and email lists, emergency contact list, and distribute or make electronically available to staff. Recreate printed forms on computer using Macintosh programs including Word, and Excel. Data Entry, Filing, IT support for main office and tournament office (during tournament season).
Chloe Apartment Complex
8522 Chloe Avenue La Mesa, CA 91942
Property Manger October 2010 - May2011
Ensure property is rented to fullest capacity, Utilize marketing strategies to secure prospective residents. Represent the company in a professional manner at all the times. Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis, Ensure current resident files are properly maintained, lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, etc.). Consistently implement policies of the community. This requires regular community inspections and tours, Assure quality and quantity of market ready apartments. Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance. Ensure that all service requests are recorded and communicated appropriately to maintenance.
Campanella Construction
3517 Western Ave. Las Vegas, NV 89119
Administrative Assistant - January 2005 – February 2012
Answer Questions from employees or public, Examine files and documents, Maintain appointment Calendar, Use telephone communication techniques, Arrange teleconference calls, Order Office Supplies, Fill out business or government forms, Payroll Taxes, Banking, Make presentations, Use Computers to access or retrieve data, Power Point, MS Word, Excel , E-Mailing clients and sub-contractors, Picking up materials for local jobs and delivering them to the job sites, Data Entry, Drawing up proposals for future jobs while staying competitive with other companies prices and bids. Put together Profiles of our previous work completed and invoices.
Al’s Bar and Grille
10690 Southern Highlands Pkwy Las Vegas, NV 89141
Sever/Busser – March 2007 – November 2009
Take customers beverage and food orders, Customer Service and relay orders to kitchens, Examine plates to ensure that they contain required items, Load trays with accessories such as eating utensils, napkins, and condiments. Remove plates and stack dishes for return to kitchen after meals are finished. Prepare food items such as salads, soups, and beverages. Cash handling, mixing beverages, taking to-go orders via telephone, clean glasses, utensils, and bar equipment, take beverage orders from serving staff or directly from patrons. Serve wine, and bottled or draft beer, clean bars, work areas, and tables and Balance cash receipts.
Lucky Brand Jeans (Liz Claiborne)
6361 South Las Vegas Blvd. Las Vegas, NV 89183
Supervisor - September 2009 - November 2010
Provide Customer Service, Direct and Supervise employees, Train and Evaluate personnel, Assign employees to specific duties, Enforce safety, health and security rules, LP Issues, Keep Records, Answering telephones, Opening and Closing registers, KPI’s (Con, UPT, ADT, LY), Sales, Change Orders, Shipment, Charge Sends and District Reads.
Image Resort
2381 E. Windmill Lane Las Vegas, NV 89123
Salon Manager May 2007 – September 2009
Schedule Appointments for Manicurist Hairstylist and Massage Therapist. Clean hair stations and Tanning Beds, Sell Salon Grade Products to Clients, Salon Laundry, Customer Service, Provide Clients with water and snacks as needed, Promote Salon Specials, and Keep rotation chart accurate.
EDUCATION INFORMATION
Desert Rose High School Graduated: 2009
ADDITIONAL INFORMATION
Proficient in Excel, MS Word, Quick Books, PowerPoint, Lotus Notes, Outlook and Outlook Express, Helios, Sun-Link, Salon Touch and many other operating systems. I type at average 45 WPM, I also have Customer service and public relation experience, as well as business marketing and advertising/networking.
REFERENCES:
Stephanie Ceramella Store Manager 3 yrs. 702-***-****
Mariah Adreme Co-Worker 3 yrs. 702-***-****
Yolanda Boc Self-Employed 6yrs. 702-***-****
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