Customer Service

Mae SZIPPL

**** ****** ***** **. ****, Oh. ***** *******@*******.***

Cell 440-***-**** Home 440-***-****

OBJECTIVE Seeking a position that will utilize my experience and talents in a fast pasted growing office environment. Looking for growing opportunities and a team oriented company.

EMPLOYMENT

10/04- present Check n’ Go Cleveland, OH District Trainer

Training of multiple new hirers in current district as well as other districts across Ohio.

Putting together learning and development plans.

Worked with operations department to implement correct systems standers.

Approving daily loans for new and current customers.

Marketing for current and new products.

Making bank deposits and collection on past due accounts.

Completing all end of day, week, and monthly reports.

Managing day to day operations in home store location.

12/03-3/05 Bob Evans Elyria, Oh. Server

Responsible for customer service, cash handling, and light food preparation.

A member of the BEST program to discuss how to make operations better for our customers.

Training of new employees.

4/03-12-03 Tony Roma’s Westlake, Oh. Manager in Training

Responsible for daily opening and closing.

Customer service, light food preparation, cash handling.

Worked with General Manager in preparation for management.

Training of new employees.

3/01-2/03 Perkins Avon, Oh. General Manager

Responsible for daily banking.

Handled weekly payroll, inventory, and food orders.

Weekly schedules for employees as well as management staff.

Handled all customer and employees issues and comments.

Handled all maintained concerns.

Managed staff of up to 25 to 50 employees.

8/00-3/01 Harpo’s Sports Bar Cleveland, Oh. Assistant Manager

Responsible for nightly cashing out of servers as well as bar staff.

Customer service and weekly schedules for staff.

Works with GM on liquor orders, food orders, and weekly inventory.

References upon request

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