Customer Service Manager
Resume:
Jonathan Grau
Palm Coast FL, *****
graujonathan@ gmail.com
Objective:
Seeking a job at your company, to utilize my leadership, my communication, my analytical, my decision making/problem solving and my team work skills, to contribute and enhance the company.
Education:
Arcadia University, 450 S. Easton Rd. Glenside, PA
Bachelor of Arts in Political Science and History December 2007
Campaign Leadership Experience:
Committee to Recall Sen. Hopper/Jessica King for Senate Campaign 03/11-08/11
Fond du Lac Field Director
• Organizer and coordinated volunteers to acquire 23,000 plus signatures to recall Senator Randy
Hopper.
• Managed field operations in the Fond du Lac and the Waupun section of the 18th Senate
District, an area of 50,000 voters, for the Recall Election.
• Represented the candidate and the campaign to labor unions, community organizations and
supporter groups.
• Assisted in fundraising for the candidate, by organizing house parties and different fundraising
events.
Local and Vocal Consultants 11/10-03/11
Deputy Campaign Manager
• Applied my leadership abilities, by setting out the campaign strategy; from fundraising, field
program and campaign message.
• Developed my logistical skills, by overseeing, creating, computing and fulfilling the
fundraising aspect of the campaign.
• Mastered my creative talent by developing campaign literature, website, and visual media.
Democratic Party of Wisconsin 09/10-11/10
Field Organizer
• Employed my organizational skills, by building relationship with local leaders and community
members, to forward the campaign strategy.
• Demonstrated my managerial capabilities, in managing the campaign office by, organizing
events, canvasses, phone banks and rallies.
Professional Work Experince:
SRA Associates 11/09-08/10
Customer Service Representative
• Utilized my communication skills by answering and making calls to clients regarding their
accounts.
• Enhanced my time management and administration skills, by efficiently resolving customer
accounts by providing the correct and accurate information.
• Applied my administration skills to prep my work list, reviewed statistical information and
filed results.
Block Buster 03/05-8/10
Sales Associate
• Communicated brand information and assisted customers with new products.
• Performed cashier duties, which handled around 200 customers per 8 hour shift, sold new
promotions, won highest online seller.
• Assisted with closing duties by counting down the register and preparing the deposit for the
next day.
Chrysler Financial 03/09-10/09
Accounts Resolution Manager
• Enhanced my communication skills by collecting past due balances over the phone to
effectively manage their accounts and make up to, two hundred phone calls daily.
• Unitized my analytical skills to review, determine and resolve account issues.
Honors/Awards:
National Honor Society in Political Science
National Honor Society in History
References:
Available upon request
Contact this candidate