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Administrative Assistant / CRM Administrator

Brooklyn, New York, 11218, United States
62,000 /yr
March 04, 2011

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Dennis Pashoukos

Brooklyn NY *****,


A diligent and resourceful professional who has demonstrated the ability to support top tier management and supervise teams using the latest computer software and quality assurance methodologies. Has a background of successful project completion on a micro and macro level within various industries via troubleshooting and problem solving in a fast paced office environment.


• Computer Programming & Information Systems BS, Farmingdale State College, Farmingdale NY, ‘09

• Licensed NYS Real Estate Agent


MS Outlook, Word, Excel, PowerPoint, Access, Oracle, SQL, HTML, CRM & ERP (Sage ACCPAC), SDLC, FOA, customer service relationship oriented, communicates well, self-starter, purchasing, technical writing, process flow modeling, QA, filing, faxing, email, phones, troubleshooting, problem solving, reception, 60 wpm, 10 key.

Work Experience

Administrative Support (7/26/10 - Present) Jennifer Temps, Manhattan, NY

Project sites:

• WTS Proprietary Trading Group LLC (9/2010-present)

o Assistant to the CCO/CAO, CRM Administrator

• NY State Office of Court Administration Ethics Commission

• Darby & Darby LLC

Shipping Supervisor (12/20/02 – 2/12/08)

Frank Lowe Rubber & Gasket, Farmingdale, NY

Window & Door Industry

• Maintain positive relationships with vendors, carriers, and customers

• Introduced ownership tracking methods that zeroed in on common errors

• Facilitated the integration of CRM and shipping methods (including drop-ship accounts)

• Re-designed physical department for improved process flow

• Supervision, training, employee reviews of shipping & receiving department staff

• Oversaw maintenance schedules, discrepancy reports and Quality Assurance documentation

• Oversaw and scheduled domestic and international shipments (UPS, FedEx, DHL, LTL carrier dispatch, documentation & quotes)

Associate Development Quality Analyst (8/25/97 - 7/14/00)

Thomson Reuters, Hauppauge, NY

Software Development Division (Dealing 2000, D3000)

• Manual testing using scripts for Dealing 2000 B2B Financial software

• Developing, coordinating creation of Manual Testing Scripts for Dealing 3000 B2B Financial Software

• Lab installations (unit, system, regression, integration, millennium testing phases)

• Reporting (Word, Excel)

Store Associate (6/01 - 9/02)

Southern Pines Feed & Supply, Southern Pines, NC

• Customer service, quality assurance of invoices, rotation of perishable goods

Seasonal Driver Helper (11/3/09 - 1/11/2010)

United Parcel Service Farmingdale, NY

• Customer Service, Quality Control, Usage of Handheld Input device (DIAD)

Associations: Brooklyn Board of Realtors

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