Customer Service Representative

JULIUS KINUTHIA

** ******** ****** # **

Worcester, MA 01604

Cellular: 508- 615-8365

E-mail: ********@*******.***

OBJECTIVE

• Seeking full-time employment as a Customer service Representative in the warehouse field.

CAREER PROFILE

• Experienced customer service representative with excellent supervision skills.

• Quick and efficient in supplying orders on time.

• Excellent planning and achieving profitable results.

• Self- motivated and career-driven.

EMPLOYMENT

ALLIANCE COURIER, Leominster, MA 2000 – 2009

Assistant Supervisor

• Supervised and coordinated activities of workers engaged in delivery services.

• Directed and managed staff of 15 fulltime employees.

• Prepared and presented prospective clients to manager.

• Helped in preparation of delivery manifests for the drivers.

• Maintained all required driver /truck records and documents.

• Responded to written and telephone request orders from clients.

• Resolved all questions and problems.

STATCARE PHARMACY, North Grafton, MA 2000 – 2006

Pharmacy Technician

• Filled all new and refill prescriptions generated by the pharmacists.

• Answered Telephones and took refill orders.

• Compounded medications by weighing, measuring, and mixing ingredients.

• Provided information to customers on drug interactions, side effects, dosage and storage.

• Kept an ongoing drug inventory.

• Helping putting away new drugs and stocking shelves.

• Prepared IV and TPN orders.

KINDRED PHARMACY, Westwood, MA 1997 – 1999

Pharmacy Technician

• Answered telephone calls from nurses/doctors and took refill orders.

• Filled and dispensed prescriptions to patients.

• Entered patient data into the computer.

• Purchased and maintained drug inventory.

CONTINUING EDUCATION

INSTITUTE OF APPLIED MEDICAL TECHNOLOGY, New York, NY 1995

Certificate- Pharmacy Technician

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