Customer Service

DONNA M. LAVALLEE

***** ******* ***** ****: 949-***-****

Laguna Niguel, CA 92677 Cell: 714-***-****

CUSTOMER SERVICE

An accomplished Customer Service Professional with proven track record of success in providing value-added products and services to generate customer loyalty in order to build mutually beneficial relationships that contributed to company profitability. Key competencies include:

• Account Management • Training

• Sales Negotiation • Customer/Vendor Relations

• Business Development • Leadership/Team Building/Coaching

• International/Domestic Sales • Problem Resolution

PROFESSIONAL EXPERIENCE

INGRAM MICRO, INC., Santa Ana, CA 1990 – 2005

Sales Representative III (1998 – 2005)

Developed, maintained and managed 76 government and education resellers as part of a four-person sales team responsible for $6 million monthly sales quota.

• Developed an existing account into the #2 revenue producer in the government/education division through persistence and relationship building.

• Increased profit margins by two basis points while maintaining and increasing sales revenue.

• Increased market share by 40% through:

- Developing an understanding of customer buying patterns

- Proactively selling promotions and services

- Introducing key vendor discount programs to increase sales while reducing reseller’s cost

• Received numerous “Partners In Excellence” awards for exceeding expectations and consistently working well with other departments and all levels of management.

Senior Account Executive, International Sales (1990 – 1998)

Developed and managed international resellers in the Asia/Pacific territory.

• Increased percentage of active accounts by 50% through timely responsiveness to needs, accuracy in order processing, and prompt problem resolution.

• Negotiated vendor distribution rights for targeted countries.

• Negotiated sales programs with key vendors to increase product awareness.

• Trained new hire sales representatives on internal system operations and export regulations.

• Received “Top Sales Performer” award.

MERISEL, INC., El Segundo, CA 1983 – 1990

Account Manager, International Sales (1988 – 1990)

Developed and managed international resellers in newly created position.

• Increased international sales by 300% in two years by devoting full-time support to previously neglected business opportunity.

• Conducted internal system training for 200 U.S. sales representatives nationwide.

• Provided previous expertise in export transportation and regulations.

Traffic Coordinator (1983 – 1998)

Coordinated, routed and prepared documentation for all merchandise shipped from vendor sites, internal warehouse locations and overseas operations used to fulfill customer orders and internal inventory requirements.

PROFESSIONAL DEVELOPMENT

Certificate in Export Trade (UCLA)

Certificate in Accounting/Bookkeeping (Sawyer Business College)

TECHNCAL SKILLS

MS Word, Excel, Outlook

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