Professional

Charity Lamberth

**** ****** ***, *******, ** ***03

757-***-****

********@*****.***

Objective To obtain a position where I can use my computer and clerical skills.

Professional Skills • Microsoft Office

• Microsoft Windows

• WordPerfect 5.1/6.1

• Pulled Credit • Filing/Editing

• Typing (60+ wpm)

• Office Procedures

• Telephone Skills • Business Math

• Business English

• Management Skills

• Customer Service Skills

Education Office Technology Program / Secretarial Specialty

Mississippi Gulf Coast Comm. College, Gautier, MS, Completion Date: 05/04

G.P.A. 3.0/3.5; Attendance 100%

Employment Skills • Developed ability to work in a fast-paced atmosphere

• Maintained excellent customer relations and developed customer rapport

• Diplomatically resolved customers complaints on as-needed basis

• Ability to follow instructions well and make decisions with no supervision

• Motivated employees on daily basis

• Maintained all record-keeping procedures without error

• Effectively developed telephone communication skills and consistently met quotas

• Retrieved phone numbers and addresses from the company database.

Employment History

Office Assistant, Office Team, Norfolk, VA 09/06-01/07

Collateral Representative, Chartway Federal Credit Union, Virginia Beach, VA 05/05-11/05

Library Assistant, William Carey College, Gulfport, MS

09/04-02/05

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