client service, admin assist, human resources, payroll, corp sales
Resume:
Vanessa Southerland
Phoenix, AZ 85014
************@*****.***
Skills & Expertise
Major strengths are in developing and maintaining client relationships, strong networking skills, proven ability to gain account loyalty, effective negotiating skills, competent, attention to detail, dutiful respect for compliance & proficient in problem solving
MS Word, Works, Excel, Access, Outlook, Lotus Notes, Internet, Darwin, Citrix, PC Anywhere
Experience History
Allstate Insurance, Flagstaff, AZ 2011 - 2012
As a top company in the Insurance industry Allstate specialize in auto insurance, home insurance, life insurance and commercial insurance.
Agent Assistant/Client Service Representative
Global Employment Solutions PEO, Inc. Tampa, FL 2007 – 2010
Global Employment Solutions, formerly Southeastern Companies, is one of Florida's top ten professional employer organizations providing integrated business services managing HR responsibilities & employer risks in a cost-effective and efficient manner, including: payroll, tax administration, workers compensation, employee benefit programs, human resources & regulatory compliance.
Business Consultant/Broker
Work independently as an outside sales consultant remotely from my home office
Responsible for sales and business development in NW FL, AL, MS region
Expertise negotiating terms, closing sales & writing contracts
Successfully established relationships with new accounts in multi-region territory
Generated over 2 million in new business contracts
Networked extensively with clients to build successful b2b relationships
Performed new client employee & benefit enrollments
Coordinated in-house production to meet deadlines & controlled quality of service
Routinely obtained referrals from existing clients
North Okaloosa Medical Center & Crestview Surgery Center, Crestview, FL 2005 – 2006
North Okaloosa Medical Center (NOMC) is a rural area hospital located in a small but growing community. Crestview Surgery Center is an Ambulatory Center located a few blocks from NOMC. Both businesses are owned by Community Health Systems.
Executive Assistant
Administrative support for CEO and Assistant CEO
Daily maintenance of appointment calendar for CEO
Responsible for file maintenance, organizing and final processing of hospital
contracts and property lease agreements
Responsible for coordinating meetings and distributing minutes
Contact person for Doctors, Board members and Executives involved with
administration
Involved in research, development and completion of the 2006 Crestview Surgery
Center’s Policy and Procedure Manual, Governing
Body By-Laws and Severe Weather Contingency Plan
Involved in development, distribution and recording of employee surveys
Participated in preparation of various charity events and fund raisers
Maintained daily spreadsheets and operation logs
Accounts payable/receivable
Tootie’s Booty Que, Gulf Shores, AL 2003 – 2005
Tootie’s Booty Que is a high end fashion boutique marketing eccentric ladies apparel & accessories
Manager
Organized and opened this new addition of Tootie Green’s Yellow Broom (Retail
Boutique)
Assisted owner in store development and design
Coordinated with contractors and distributors during building renovation
Organized and prepare new merchandise for retail sale
Created window displays and décor
Managed 8-10 employees (responsible for training new hires, planning work schedules,
staff meetings & payroll)
CH2M HILL, Inc., Navarre, FL 1999 – 2003
CH2M HILL is an employee owned, multinational environmental firm providing engineering, construction, operations and related services to government, public and private clients.
Project Assistant
Assisted environmental lead of Water Business group in preparing proposals and
environmental documents for distribution
Assisted project manager in conducting a survey for Navarre Beach Utilities
Maintained spread sheets, data logs, and master plan updates
Worked at Eglin AFB on an assignment preparing environmental compliance manuals
(received award)
Assisted in providing environmental documents and routine reports for the FDEP and
EPA
Coordinated and organized monthly environmental planning meetings
Administrative Assistant
Responsible for office inventory purchases for 40 person office
Managed telecom responsibilities, such as calling cards, cellular phones & calling
plans
In charge of handling office IT issues including daily back up tapes, new software
installation, new employee computer and password setup and correspondence with
corporate IT
Coordinated and scheduled office meetings
Finalize and distributed office meeting minutes
Assisted in new hire orientation and human resources
Office Receptionist - initial client contact person & experienced using multi-line
phone system
Prepared and processed incoming/outgoing mail delivery
Coordinated repairs for telephone, copier and fax machines as needed
Maintained weekly appointment scheduling for 40 person office
Strategic Outsourcing, Inc., (SOI) Ft. Walton Beach, FL 1997 – 1999
Strategic Outsourcing is a professional employment organization that provides payroll service, health benefits, 401k plans and workers compensation for other businesses.
Marketing Assistant
Payroll check processing, remote data entry, check printing and payroll delivery
Responsible for providing administrative support for Regional Manager & sales staff
Processing payroll records, maintain payroll calendars, reconciling & reviewing
payroll records
Coordinate & communicate payroll changes with clients
Prepared YTD income reports, custom reports, excel spread sheets, client mail outs
Prepared proposals and power point presentations for sales staff
Worked with corporate technical support team to help resolve office computer issues
and all office software installments
Provided client service to over 180 clients & their employees solving health claims,
401k issues and workers compensation claims
Gayfers Town & Country Plaza, Pensacola, FL 1994 - 1996
Department Manager & Esthetician
Responsible for ordering retail, stocking and inventory
In charge of marketing, promotions and sales for Aveda skin care products
Organized fund raisers and charity events
Dealt with clients advising individual skin care regimes
Provided skin care services to clients (as Esthetician) including: Customized
Facials, Glycolic Acid Peels, Face & Body Waxing
Volunteer: Pensacola Beach & Gulf Breeze Elementary, Gulf Breeze Middle, United Way & Gulf Breeze United Methodist Church
Miscellaneous & Part-time Employment
Bank Teller, South Trust Bank
Office Assistant, Cybertech Computers
Secretary, King Periodicals
Waitress/Bartender/Caterer, various restaurants
High School Secretary/Temp, Ponderosa High School
Education
Gulf Breeze High School - Class of 1990
George Stone Vocational Training - Esthetician license 1994
Pensacola State College - 44 completed credits
CPR Certification – 2011
Arizona Food Handler’s Card – 2011
Arizona P&C Insurance License - 2011
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