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Project Manager/ Coordinator

Location:
Dallas, TX, 75056
Salary:
53,000
Posted:
September 24, 2008

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Resume:

KERRY FINSTAD

**** ****** ******

The Colony Texas 75056

Tel: 214-***-****

Email: ***********@*****.***

Summary

Project Manager / Coordinator with experience in managing IT (Information Technology) projects. Reputation as hands-on manager willing to complete whatever tasks are necessary to meet the project objectives and timelines. Record of providing highest customer satisfaction attainable, by providing motivation for team members to improve project quality, support and performance, in anticipation of obtaining additional potential business opportunities. Expertise includes:

· Tracking project budgets, task & assignments in MS Project· Processing PCRs (Project Change Requests)· Creating / updating Excel spreadsheets· Procurement and delivery of equipment and software · Handled escalation calls and emails from internal and external customers· Developing presentations in PowerPoint· Tracking milestones & work phases in MS Project· Writing process & procedure documents in Word· Quality assurance call monitoring

Career History

IBM GLOBAL TECHNOLOGY SERVICES, Dallas, Texas 2007 - 2008

Project Manager/ CoordinatorProcessed PCRs (Project Change Requests)Created presentations (PowerPoint) and created (Excel) spreadsheets.Obtained quotes for Cisco equipmentParticipated in client conference callsParticipated in face-to-face client meetingsTrack Project budget – technician’s timesheets, vendor invoices, shipping costCreated milestones, work phases and tracking equipment (MS Project)

Completed projects on time and with in budget

IBM/CISCO STRATEGIC ALLIANCE TEAM, Dallas, Texas 2003 - 2007

Project Coordinator / Internet Commerce Support TrainerQuality Assurance Call Monitoring of the in-bound calls representatives and provided feedback with coaching. Expedited live and electronic technical calls for customers to provide continuing support for all call queries. Processed and analyzed submissions to Internet Commerce Support. Served as the trainer for the Internet Commerce Support and as a focal regarding updates associated with the Business Process and procedures. Established and maintained a professional working relationship with management and peers to promote a positive working environment while enhancing skill growth. Provided support to Team Managers and Team LeadsHandled escalation calls and emails from internal and external customers.

Advanced to another position within IBM

IBM.COM-GLOBAL SOLUTION DIRECTORY, Dallas, Texas 2001 - 2002

Customer Service / TrainerProcessed and analyzed submissions to Global Solutions Directory (GSD) to ensure database integrity. Provided customer support resolving issues regarding solutions for the United States in the English version of the GSD. Served as the trainer for the GSD team and as a focal regarding updates associated with the Business Process and procedures for Dallas and Atlanta. Author for GSD level process and procedures. Facilitated meetings for staff.

Promoted to new position within IBM

IBM GLOBAL SERVICES, Dallas, Texas 1999 - 2001

Software Administrative Team (S.W.A.T.)Expedited electronic technical calls for mainframe customers to provide continuous support for all call queries. Proficient in Lotus Smart suite, MS Office, Regtool, JEMS, Retain and CCMS. Author for S.W.A.T. level two and three Process and procedures, co-author of level four AS400 PTF, Cum, and Media Type List documentation. Served as a focal for cross training with SWAT team and organized training schedule. Maintained daily operating reports, controlling customer escalation calls and schedule adherence report for AS/400.

Advanced to another position within IBM

Education

Candidate, Bachelor of Business Administration, Amberton University

Certificate, Project Management/Management Development, Collin County Community College

Associate of Arts, Business, Rochester Community College

Certificate, Health Unit Coordinator, Rochester Technical College

Professional Development

Member of PMI (Project Management Organization)



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