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Food Service Manager

Location:
Chicago, Illinois, 60194, United States
Posted:
May 24, 2010

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Elizabeth Aguilar

*** ******* *****, ********** **. 60194

(630) ***-****

knfist@r.postjobfree.com

Objective Restaurant / Conference Management

Profile

•en years experience in food & beverage, specializing in banquets and conferences upwards of 300 persons.

•Fluent in both English and Spanish.

•Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.

•Developing menus, advertising strategies, and methods to improve customer experience and increase sales.

•Experienced with Microsoft Windows, Office suite, and email.

•Employee achievement recognition 3 years in a row as well as frequent awards and praise for exceptional customer satisfaction.

•Exceptional problem resolution, as well as resource management.

•fficient with coding, managing, and using various POS software.

Employment Friendship Village - Schaumburg, IL

Dining Room Manager 6/07-present

•Opened newly-built restaurant and bar – Seasons Dining Room and Herman’s Bar and Grill.

•Developed job descriptions for restaurant staff, and organized staff responsibilities within departments.

•Maintain department productivity in scheduling and payroll for a staff greater than 50 employees in a continued care retirement community of more than 800 residents and patients.

•Collaborating with staff and management in sister restaurant to share resources and staff.

•Determining department needs and purchasing equipment while maintaining a strict budget.

•Orchestrate all aspects of caterings, conferences, weddings, and special events for as many as 200 persons.

•Responsible for interviewing, hiring, training, reviewing staff performance, counseling, and disciplining.

•Supervise and assist in restaurant, bar, and kitchen activities.

•Responsible for resident satisfaction, complaint resolution, and requests.

•nhancing sales with drink specials based on special events and current season.

•Report progress and share ideas at daily management meetings.

•Provide a benchmark for marketing staff with materials, examples, and ideas - from decorating to menu combinations - compiled into a catering / event sales book.

DoubleTree Hotel Milwaukee / Brookfield - Brookfield, WI

Banquet Manager

•Maintain department productivity in scheduling and resource usage for F&B and banquet staff - up to 20 employees - in a 170-room hotel.

•Responsible for food and beverage purchasing and inventory, in restaurant, bar / lounge, as well as banquets.

•Responsible for interviewing, hiring, training, reviewing staff performance, counseling and disciplining.

•Ensure availability and functionality of all A/V equipment for professional and private functions

•Collaborating across entire F&B department to share resources and staff.

•Determining department needs and purchasing equipment while maintaining a strict budget.

•Orchestrating all aspects of wedding parties and conferences up to 250 people.

•Prepare and approve billing for functions.

•Supervise and assist in all restaurant, room-service, and bar / lounge activities.

•Quarterly property Manager-On-Duty responsibilities including: handling emergencies, complaints, and guest requests throughout entire establishment while ensuring the best possible customer satisfaction.

•Report department progress to GM and share ideas at weekly management meetings.

9/06-6/07

DoubleTree Hotel Chicago/Schaumburg - Schaumburg IL

Banquet Captain / Café Supervisor

• Daily café opening, service, and closing in a 188-room hotel.

• Responsible for all aspects in customer satisfaction in a 120-capacity restaurant, from opening to closing, as well as room-service and hotel bar and lounge.

• Staff scheduling, banquet billing, and beverage inventory.

• Responsible for setup, presentation, timely and efficient service, cleanup, and complete customer satisfaction of banquets and conferences ranging from business meetings and social events to wedding receptions.

• Maintain high level of guest satisfaction; often awarded and praised for exceptional service.

• Report department progress and share ideas at daily and weekly management meetings. 9/03-9/06

DoubleTree Hotel Chicago/Wood Dale - Wood Dale, IL

Banquet and Café Server

• Serve special events and caterings up to 150 guests

• Maintain high level of guest satisfaction; often awarded and praised for exceptional service.

• Responsible for setup, presentation, timely and efficient service, cleanup, and complete customer satisfaction of banquets and conferences ranging from business meetings and social events to wedding receptions.

• Daily café opening, service, and closing in a 167-room hotel. 1/00-9/03

Training

•Illinois BASSET license

• Illinois Food Service Sanitation Certification

•Schaumburg Illinois Bartender’s License

•Brookfield Wisconsin Bartender’s License

•Hilton hotels Train the Trainer staff customer service training

References available upon request



Contact this candidate