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Customer Service Quality Assurance

Location:
Uxbridge, MA, 01569
Posted:
August 14, 2012

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Resume:

Lynne Brochu

** ******* ****, ********, ** ***** 508-***-**** kn7w8i@r.postjobfree.com

OBJECTIVE

Seeking a position within a company, which will require me to utilize my skills, abilities and experience to ensure the company’s success.

EXPERIENCE

SUBSTITUTE TEACHER

12/2009-Present, Uxbridge Public Schools, Uxbridge, MA

• Implement teacher lesson plans, assign student class work and homework, maintain classroom control and discipline.

• Complete a daily evaluation to communicate any pertinent information resulting from the day’s events.

ONLINE TRAFFIC COORDINATOR

7/2001-5/2006, The New England Journal of Medicine, Waltham, MA

Trafficked and tested creative for The New England Journal of Medicine and Journal Watch online websites.

Scheduled, targeted, and ran reports for campaigns to optimize their effectiveness.

Used internal workflow systems to communicate with the Ad Sales Department and facilitate campaign launches.

Interaction and coordination with outside clients and vendors to ensure flawless advertising product executions.

Ongoing quality assurance support for advertising campaign launches.

ADVERTISING PRODUCTION COORDINATOR

6/1987-7/2001, The New England Journal of Medicine, Waltham, MA

Performed layout of the domestic, four international, and multiple demographic editions of The New England Journal of Medicine while maintaining cost effectiveness and correct production imposition.

Daily telephone contact with advertising agencies, advertisers, and prospective clients regarding insertion orders, ad placement, and pricing.

Interacted with Media Resources Department, Finance Department, and four printing companies to coordinate the accurate and timely production of all the advertising sections.

LYNNE BROCHU – PAGE 2

SENIOR CLASSIFIED ADVERTISING ASSISTANT

5/1985-6/1987, The New England Journal of Medicine, Waltham, MA

Accurately and timely entered the classified advertisements into the classified advertising system to ensure they appeared correctly in print as well as the company’s website CareerLinks.

Provided customer service to clients using solid telephone and communication skills.

Updated and maintained classified advertising database contact management system.

Coordinated with finance department on accounts pending approval and billing.

SKILLS

Excellent organizational skills, detail-oriented, works well with a team to achieve a common goal, efficient problem solver, and can easily multitask.

Microsoft Word, Microsoft Outlook, Internet, Atex, GraphX, Mactive, 24/7 Real Media, Open Ad Stream & CheckM8 AdVantage.

EDUCATION

Dean Junior College, Franklin, MA

May 1993

Associate Degree in Business Administration

REFERENCES

Available Upon Request



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