Sales Customer Service

Jeffrey A. Koch

____________________________________________________________________________

512-***-**** ********@*****.***

PROFILE

High energy problem solver Unflappable; comfortable with difficult mandates and tight deadlines Critical thinker who is well organized; meticulous attention to detail Keen understanding of the importance of superior ethical customer service in attracting and retaining customers Analytical thinker with an acumen for identifying issues and coming up with sound solutions Proven ability to make contact with Decision-Makers and qualify potential opportunities

PROFESSIONAL EXPERIENCE

Yodle - Austin, Texas March 2012 - Present

Internet Advertising Sales Representative

• Contact customers through heavy outbound telephone cold calls and offer Local Internet Advertising for their small business needs. Set demonstration for same day or early as possible and perform webinar demo to illustrate our product and services.

• Engage clients and build relationships quickly and effectively and use aggressive closing skills, ability to overcome objections with a "One Call Close" mindset.

• Track customer info in company database, self-source leads for targeted verticals, follow-up with customer when appropriate.

Camper Clinic II - Buda, Texas December 2011 - March 2012

Recreational Vehicle Sales

• Great ability to build rapport, identify customer needs/wants, demonstrate product, close sales and prepare paperwork.

• Prospect, qualify, update and follow up on customer sales leads to generate traffic related to selling recreational vehicles.

• Ability to sell to different types of people, development of prospects with the relentless pursuit of all potential sales in mind.

• Ability to manage difficult customer situations and respond promptly to customer needs.

• Select and demo units to prospective customers, log, track, document and monitor all sales activities and customer contacts.

Dell Inc. – Round Rock, Texas August 2005 - November 2011

Small and Medium "Business to Business" Sales Representative III

• Provided sales, technical, and administrative assistance to existing customers. Receive bids/request for quotes, price opportunities effectively, and respond in a timely manner.

• Utilization of the Salesforce.com tool. 100% compliance on loading all opportunities, update on trip reports, working open activities/logging calls, populating notes daily, keeping contact lists up to date and identifying sponsors.

• Worked with each individual customer to create and develop short-term and long-term "customer development" goals / plans.

• Utilized marketing driven customer data to drive "wide and deep" into accounts and strive for 100% LOB penetration

• Effectively utilize/engage virtual team including Account Executives, Technical Sales Reps, S&P, and Services. Solidify the relationship with customer as well as maximizing coverage in the territory.

• Provide outstanding customer service by leading and educating customers throughout the sales process.

• Effectively utilize/engage virtual team including Account Executives, Technical Sales Reps, S&P, and Services.

• Attained 100% or more of set sales quota each quarter and execute against corporate/ segment initiatives.

MIS - Austin, Texas May 2005 - August 2005

Furniture Installer / Design Consultant

• Installed modular furniture according to customer’s specifications.

• Followed blueprints to ensure proper installation to meet customer’s needs.

• Make changes if needed or desired and work with electrician(s) to ensure change is feasible.

Brown Distributing - Austin, Texas March 2005 - May 2005

• Route Assistant / Driver

• Delivered products to customers in a timely manner.

• Obtained Class-A driver’s license.

• Informed customers of new products through suggestive selling techniques.

Crestview RV - Buda, Texas January 2005 - March 2005

Sales / Trainer (temporary)

• Trained employees on functions and features of new products.

• Qualify customer according to needs. Provide specific information, quotes and technical information on motorhomes and travel trailers.

Motorola - Austin, Texas December 1994 - October 2004

Process Technician, Certified ISO 9001 / QS9000 Quality Auditor / Training Coordinator / Production Control Analyst and Buyer

• Perfomed Gage R&R studies on manufacturing and material handling equipment.

• Evaluated customer requirements and Inventory levels to meet customer demand.

• Assisted in implementing the Internal Audit program at the Oak Hill facility.

• Developed and conducted various training classes within Motorola.

• Evaluated the effectiveness of corrective action plans to address improvements to the Quality System

• Trained and Certified employee's on new and existing toolsets

• Developed New Hire Orientation and New Employee Introduction

• Trained employee's on the QS9000 / ISO9001 quality standard in order to perform audits in the office and factory environment

• Supported and maintained controls for Aged Inventory.

• Monitored vendors and contract compliance according to written quality standards

• Monitored supply chain and vendor relations per contract guidelines

• Performed audits on quarterly basis of vendor performance

• Submitted purchase order request for spare parts inventory

RECOGNITION

Top Sales Performer Q22010 / Multiple Perfect Attendance Awards

EDUCATION

Bachelor of Business Administration

St. Edwards University, Austin, Texas

TECHNICAL SKILLS

MSWord, Excel, PowerPoint, Facebook, Outlook, Hoover's, Linkedin, Salesforce.com

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